Search site

Website Privacy Policy

Website Privacy Policy

General policy
The Colchester Borough Council respects your privacy. The information that you provide us with, or that is gathered automatically helps us to monitor our service and provide you with the services that you are entitled to as a resident of Colchester or visitor to our website. Please bear in mind that others may see any personal information that you submit through online discussion groups/forums. All other emails/forms are treated in the same way as other communications with the council. Emails to your elected representatives are confidential between yourself and your representative. Email OnLineTeam@colchester.gov.uk  if you have any questions or suggestions regarding privacy.

Third party sites
Some of our services are provided through partnerships with other organisations. We may, on occasion, share non-personal aggregated information to these third parties.

Cookies
A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.

We use 'cookies' to ensure the integrity of transactional processes on our web site. These hold only a sequential session identification number and are deleted at the end of the transaction.

The cookies used are:
We are currently using third-party software to allow us to track website usage and to survey visitors at random. This software will leave a cookie on your computer. We use this information to get statistics about user activity and to get feedback which helps us to improve the website. This information does not contain personal data and cannot be traced back to an individual.

google-analytics.com -  to allow us to track website usage and activity. Blocking these cookies will have no effect on your experience but will prevent us gathering this data

govmetric.com -  we use the data collected to find out about visitors' perceptions of our site

 To delete cookies or reject cookies
The information collected helps us provide a better service.  However, if you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser, then add our domain to the list of websites you do not want to accept cookies from.  Under settings you can also delete individual cookies or any cookies that your browser has stored.

To find out more about cookies, including how to control and delete them, visit http://www.allaboutcookies.org/.   If you set your browser to refuse cookies, please be aware that there may be functionality on various websites that does not work.

Under settings you can also delete individual cookies or any cookies that your browser has stored.
You can find more information on how to delete and control cookies at http://www.aboutcookies.org/Default.aspx?page=2

If you set your browser to refuse cookies, please be aware that there may be functionality on various websites that does not work.

EU cookie directive

From 26 May 2011 a new European Union directive required all websites to gain the consent of our users to download cookies on to their machines. On 24 May 2012, the Information Commissioner's Office (ICO) released new guidance which said that a website can operate with cookies through 'implied consent.'

Implied consent

There are various methods available to use to gain users consent such as pop-ups or online forms; however, we consider both of these solutions as obtrusive. We want our users to find information and services quickly, and following the ICO's May 2012 release, we have taken the decision to promote how we use cookies on our website and provide you with enough information to control your own settings. Implied consent means that by using our website, you agree to cookies being set. If users want to disable cookies, this policy talks you through how to do this.


Surveys
On occasion we may conduct online surveys. This is used to gauge our service, collect demographic information and other information that we may find useful. These surveys are optional. We may share non-personal, aggregated information with third parties.

Affiliates
Some of our pages contain links to sites operated by third parties. The content on these sites are not under our control. If you have any questions concerning these sites and the usage of them we suggest that you contact the webmaster of the site directly.

Security
While we strive to keep the information that you supply directly or indirectly secure, please be aware that the Internet is not a fully secure medium. We use secure servers for sensitive information such as credit card numbers and this may in the future, be used for the capture of all personal information.

Competitions/Promotions
From time to time we operate competitions and promotions. Participation in these is optional. Information submitted might be submitted to third parties: check individual competition rules. You may also be given an option to sign up for a free email newsletter.

Usage of information
If requested we may submit your information to law enforcement or government authorities.

Policy changes
By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page