Book a slot at Colchester Waste Centre Privacy Notice

This Privacy Notice should be read in conjunction with Colchester City Council’s Privacy Policy. 

This Privacy Notice sets out what personal data we will use, how we will use it, and why we need to in respect of booking appointments online using a website-based booking system. This enables residents living in Essex to use Colchester Recycling Centre more efficiently and has been developed to better manage demand.

Information collected

We collect and process personal data that you provide to us which may include: 

• your name, 
• email address,  
• phone number, 
• postcode  
• vehicle registration  

We use a website-based booking system called Vello. The privacy page can be viewed here Privacy Policy - Vello. 

We will use the information collected from you to: 

• identify you as part of your online booking request. 
• process and confirm your booking. 
• contact you regarding your booking should it need to be cancelled or amended and to book you in on arrival at the recycling centre 

Agencies we may share your data with 

Whilst working with you, we may share your information with some of the following third parties:  

• Environment agency 
• Police 
• Departments within the council 

CCTV and Automatic Number Plate Recognition (ANPR) is in operation at the sites for the purpose of crime prevention and public safety. Details of vehicles may be recorded for monitoring purposes.  

The purpose and lawful basis for processing 

Colchester City Council as the Waste Disposal Authority has a statutory duty to provide facilities for its residents to dispose of their household waste under section 51 of the Environmental Protection Act 1990. The legislative basis for this is, UK GDPR Article 6(1)(e) of GDPR “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller and section 8(c) of the Data Protection Act 2018 “the exercise of a function conferred on a person by an enactment or rule of law”. 

We rely upon UK GDPR Article 6(1)(b) processing necessary for the performance of a contract to which the data party is subject because when booking your waste recycling centre visit you will be asked to agree to the Terms and Conditions as detailed in the booking form. 

How long will we keep your personal data? 

We will only hold your personal data for as long as necessary and in line with our retention schedules. 

How we protect and store your personal data  

We take the confidentiality of personal information very seriously and use recognised security and access controls to protect your information from unauthorised access, loss, misuse, alteration or corruption. We have procedures and processes in place to ensure that your personal information is managed appropriately. 

Your information may be held outside of the UK.  Where this is the case, we ensure that additional measures are in place to protect your data and to ensure that we continue to comply with data protection requirements.  

We use cloud providers and online application providers to help us run our business.  Therefore the use of some of our systems may include the transfer of your personal data to other countries. Your data will only be transferred to other countries which have adequate provision in place to protect personal data to an equivalent level as personal data held in the UK. 

Updates to this privacy notice 

We will continually review and update this privacy notice to reflect changes in our processes and procedures, as well as to comply with changes in the law. When such changes occur, we will revise the 'last updated' date on this notice. We encourage you to periodically review this notice and to be informed of how we are protecting your information.