Online payments unavailable

Due to our internet payments system being unavailable, customers will not be able to make any online payments or receive their outstanding balance for over the phone payments between 6am and 10am on Sunday 09 October.


Service closures for The Queen's State Funeral

The state funeral for Queen Elizabeth II will be held on Monday 19 September and as a mark of respect, and to allow council staff to mourn the nation's loss, the following council buildings and services will close or run a limited service:
  • Colchester Castle
  • Hollytrees Museum
  • Natural History Museum
  • Visitor Information Centre
  • Leisure World – Colchester, Highwoods, Tiptree and Tennis Centre
  • Aqua Springs
  • Colchester Sports Park
  • Council offices at Rowan House and Gosbecks
  • Colchester Borough Homes Offices
  • Colchester Town Hall
  • North Essex Parking Partnership - limited service
Parks will stay open, and our Neighbourhoods team will continue to carry out essential operations such as street cleaning. Our Helpline service will still operate, and Colchester cemetery and crematorium will continue with planned services. All services and buildings will open as normal on Tuesday 20 September.

Page last reviewed: 14 September 2022