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Useful Contacts/Information

Useful contacts and information providing support and advice to service personnel and veterans


Veterans Gateway

Contact Centre Telephone Number:  0808 802 1212

Veterans' Gateway

With many organisations supporting the Armed Forces community, Veterans' Gateway aims to be the first point of contact for veterans or their families who need support. As the first point of contact, Veterans' Gateway will help people find the right support easily and quickly - no matter where they are or what they need. 

Veterans' Gateway is made up of a consortium of Armed Forces charities including The Royal British Legion, SSAFA - the Armed Forces charity, Poppyscotland and Combat Stress. A group of referral partners also back the service, allowing Veterans' Gateway to refer people to specialist organisations both within and outside of the Armed Forces sector. This is first time a group of charities in this area have come together formally to deliver such a service to benefit the Armed Forces community. 

How does Veterans' Gateway Work?

Veterans' Gateway gives access to a network of organisations, making it easy for veterans and their families to connect with the help, advice and support they need from their first point of contact. Their team of advisors are available 24 hours a day, 7 days a week and many are veterans themselves. They assess people at the first point of contact, ensuring they are quickly referred to the organisation that is best placed to support them. Veterans' Gateway also has an extensive Self Help service, allowing veterans to search for help and advice independently. It covers a range of support for veterans and their families, including housing, finances, employment and more. 

Learn more about the Veterans' Gateway here

Helpline phone number, open 24 hours a day, 7 days a week: FREEPHONE 0808 802 1212

You can also follow them on Facebook and Twitter

Veterans UK Helpline

Freephone: 0808 1914218

Combat Stress website

The veterans' mental health charity

24hr helpline phone: 0800 138 1619

Department for Work & Pensions 

Armed Forces Covenant Snapshot

East Anglia and Essex Pop In Advice and Information Centre

The Pop In Centre is in High Street Colchester, next to the Town Hall.  It  offers a welcoming space for Service personnel and veterans to get practical help and advice, and for members of the public to find out more about the wide range of services and community activities provided by the Legion.  Come in and see us.


CivvyStreet is a website for serving and former members of the UK Armed Services and their dependants. It offers free information and advice about resettlement into civilian life, learning and work.

Read more about Civvy Street


The Royal British Legion - Benefits and Money Advice Service -The Royal British Legion, The Royal Air Force Benevolent Fund and Citizens Advice operate a unique Benefits and Money Advice Service in order to help provide dedicated benefits and money advice to the Serving and ex-Serving community, and their dependants.

The Money Advice Service - free independent financial advice set up by the Government and funded by the FSA

Helping you back to work



Defence Relationship Management

DRM is a single point of contact linking employers with the Ministry of Defence (MOD). DRM offer advice and support on employing members of the armed forces community, and enable organisations to develop a mutually beneficial working relationship with the MOD. DRM builds on the successful SaBRE (Supporting Britain's Reservists and their Employers) information campaign and continues defence's work with reservists, their employers, and those organisations who want to partner with defence.

Colchester Hive

This Army Welfare Service supports the service community, including information on its Hive website and blog.

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