Online payments unavailable

Due to our internet payments system being unavailable, customers will not be able to make any online payments or receive their outstanding balance for over the phone payments between 6am and 10am on Sunday 09 October.

Our customer service commitment

Colchester Borough Council is committed to delivering high quality customer service.

These customer service standards have been developed so we can maintain high levels of customer satisfaction. 

  • Make sure everyone has easy, equal access to our services
  • Be professional, polite, welcoming and fair
  • Actively listen and use feedback to meet your needs and improve our services and products
  • Respond to enquiries quickly and accurately
  • Communicate in plain language and avoid jargon
  • Respect your right to privacy and confidentiality following General Data Protection Regulation (GDPR)
  • Support customers going through their most vulnerable times and stay alert to safeguarding matters

Page last reviewed: 20 January 2022