Customer Service Standards
Our customer service commitment
Colchester City Council is committed to delivering high-quality customer service.
These customer service standards have been developed so we can maintain high levels of customer satisfaction.
- Make sure everyone has easy, equal access to our services
- Be professional, polite, welcoming and fair
- Actively listen and use feedback to meet your needs and improve our services and products
- Respond to enquiries quickly and accurately
- Communicate in plain language and avoid jargon
- Respect your right to privacy and confidentiality following General Data Protection Regulation (GDPR)
- Support customers going through their most vulnerable times and stay alert to safeguarding matters
Page last reviewed: 20 January 2022