Customer Service Standards

Colchester City Council is committed to delivering high-quality customer service.

These customer service standards have been developed so we can maintain high levels of customer satisfaction. 

• Make sure everyone has easy, equal access to our services
• Be professional, polite, welcoming and fair
• Actively listen and use feedback to meet your needs and improve our services and products
• Respond to enquiries quickly and accurately
• Communicate in plain language and avoid jargon
• Respect your right to privacy and confidentiality following General Data Protection Regulation (GDPR)
• Support customers going through their most vulnerable times and stay alert to safeguarding matters