Our customer service commitment

Colchester City Council is committed to delivering high-quality customer service.

These customer service standards have been developed so we can maintain high levels of customer satisfaction. 

  • Make sure everyone has easy, equal access to our services
  • Be professional, polite, welcoming and fair
  • Actively listen and use feedback to meet your needs and improve our services and products
  • Respond to enquiries quickly and accurately
  • Communicate in plain language and avoid jargon
  • Respect your right to privacy and confidentiality following General Data Protection Regulation (GDPR)
  • Support customers going through their most vulnerable times and stay alert to safeguarding matters

Page last reviewed: 2 July 2024