Local support and coronavirus (COVID-19) guidance

Colchester Borough Council is providing support for residents, businesses, and communities. The government has announced that England has returned to Plan A. You should continue to protect yourself and others. Find further guidance on GOV.UK.

Our customer service commitment

Colchester Borough Council is committed to delivering high quality customer service.

These customer service standards have been developed so we can maintain high levels of customer satisfaction. 

  • Make sure everyone has easy, equal access to our services
  • Be professional, polite, welcoming and fair
  • Actively listen and use feedback to meet your needs and improve our services and products
  • Respond to enquiries quickly and accurately
  • Communicate in plain language and avoid jargon
  • Respect your right to privacy and confidentiality following General Data Protection Regulation (GDPR)
  • Support customers going through their most vulnerable times and stay alert to safeguarding matters

Page last reviewed: 20 January 2022