Cost of living support

Colchester City Council is providing support for residents facing the cost of living crisis.

Our digital service standards

We aim to make our online services straight forward and convenient so all who can use them will choose to do so.
  • Make our digital services quick and easy to use.
  • Ensure our digital services are accessible and compatible across most devices.
  • Make sure our services are compliant with accessibility software and that we can provide non-digital and/or plain text alternatives.
  • Ensure our digital processes are thoroughly tested, regularly reviewed and maintained.
  • Make sure all information is relevant and accurate.
  • Make sure our services are secure and protect users’ privacy.
  • Keep you informed of the progress of your request or application.
  • Use feedback to improve our digital services.

Page last reviewed: 20 January 2022