Customer Service Standards

We aim to make our online services straight forward and convenient so all who can use them will choose to do so.

• Make our digital services quick and easy to use.
• Ensure our digital services are accessible and compatible across most devices.
• Make sure our services are compliant with accessibility software and that we can provide non-digital and/or plain text alternatives.
• Ensure our digital processes are thoroughly tested, regularly reviewed and maintained.
• Make sure all information is relevant and accurate.
• Make sure our services are secure and protect users’ privacy.
• Keep you informed of the progress of your request or application.
• Use feedback to improve our digital services.