Customer Service Standards
Our digital service standards
We aim to make our online services straight forward and convenient so all who can use them will choose to do so.
- Make our digital services quick and easy to use.
- Ensure our digital services are accessible and compatible across most devices.
- Make sure our services are compliant with accessibility software and that we can provide non-digital and/or plain text alternatives.
- Ensure our digital processes are thoroughly tested, regularly reviewed and maintained.
- Make sure all information is relevant and accurate.
- Make sure our services are secure and protect users’ privacy.
- Keep you informed of the progress of your request or application.
- Use feedback to improve our digital services.
Page last reviewed: 20 January 2022