Cost of living support
Colchester City Council is providing support for residents facing the cost of living crisis.
Customer Service Standards
Contents
Written service standards
- We will use email when writing to you unless you do not have access to the internet.
- Your correspondence will include any reference/essential information you may need.
- The subject title will be relevant to your enquiry.
- The content will be understandable, concise and relevant.
- We will use customer friendly language and plain English – for example:
- No buzzwords and jargon (too general and vague and can lead to misinterpretation).
- Explain an abbreviation or acronym in full the first time we use it (unless it’s well known - for example - UK, VAT and MP).
- No formal or long words when easy or short ones will do.
- Consider how words are read aloud by screen reading software (use ‘for example’ rather than ‘eg’).
Page last reviewed: 20 January 2022