Customer Service Standards
Our email service standards
- Acknowledge or respond to your emails within 2 working days (this can be an automated response).
- Regularly review and maintain our automated responses.
- Advise you if more time is needed to respond fully.
- Let you know if your email has been redirected to the appropriate service to respond to you.
- Make sure our email signature is updated to include relevant information.
- We will use an email out of office message when absent (providing dates of absence and alternative contact details for urgent emails).
Page last reviewed: 20 January 2022