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Customer Service Standards

Contents

Our email service standards

  • Acknowledge or respond to your emails within 5 working days (this can be an automated response).
  • Regularly review and maintain our automated responses.
  • Advise you if more time is needed to respond fully.
  • Let you know if your email has been redirected to the appropriate service to respond to you.
  • Make sure our email signature is updated to include relevant information.
  • We will use an email out of office message when absent (providing dates of absence and alternative contact details for urgent emails).

Page last reviewed: 2 July 2024

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