Colchester City Council is inviting residents, drivers, and operators to share their views as part of a public consultation on the future of CCTV in Taxis (Hackney Carriages and Private Hire Vehicles).
The consultation forms part of a wider review of the council’s Taxi Licensing Policy and follows a detailed assessment by the Licensing Committee. While the council has decided not to mandate CCTV installation at this time, it is encouraging voluntary use, supported by clear guidance to ensure compliance with data protection laws.
The guidance reflects a careful balance between public safety, privacy, and financial sustainability. Although CCTV can help deter crime and assist investigations, the low number of reported incidents inside taxis may not justify the costs and legal responsibilities that mandatory CCTV would bring. If made compulsory, the council would become the legal data controller for all footage, with associated costs and regulatory responsibilities. There are also implications for operators and drivers.
Cllr Jocelyn Law, Portfolio Holder for Communities and Public Protection, said: “We’re committed to supporting the safety of both drivers and passengers. The Licensing Committee voted to encourage the voluntary installation of CCTV as a way we can help to strengthen that safety without creating unnecessary financial or administrative pressure for the trade or the council.
“The public consultation is an important part of shaping this approach, and we encourage anyone with an interest in this issue to take part and share their views.”
The council’s approach is in line with national guidance and mirrors the practices of neighbouring authorities.
The public consultation can be found here and is now live, finishing on 6 November 2025. Have your say and help shape the future of taxi services in Colchester. Feedback is welcome from all members of the community, especially those who use or work in the taxi trade.
Page last reviewed: 3 September 2025