Cost of living support

Colchester Borough Council is providing support for residents facing the cost of living crisis.

Repairs Policies

Policies that set out our approach to various issues relating to repairs and alterations to Council owned properties


  • How to contact us
  • Our policies for repairs and alterations

Colchester Borough Homes runs the Repairs Service on behalf of the Council. Council tenants needing advice on repairs or alterations to their Council properties should contact the Customer Service Team. This can be done by:

Telephoning the Customer Service Team on 01206 282514. 

Or write to us for repairs and alterations at:
Colchester Borough Homes
1st Floor Rowan House
33 Sheepen Road

For more information on housing repairs and tenant alterations can be found below: 

Housing Repairs

Tenant Alterations

These policies set out the Council's approach to requests from Colchester Borough Council tenants for permission for alterations to Council homes and policies for doing repairs work on individual properties. The policies are:


Boundary Definition Policy

Tenant Alteration Policy

Low energy-rated property policy

Electrical Safety and Testing Policy

CBC Repairs and Rechargeable Repairs Policy

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