Online payments unavailable

Due to our internet payments system being unavailable, customers will not be able to make any online payments or receive their outstanding balance for over the phone payments between 6am and 10am on Sunday 09 October.

Rent Setting and Service Charge Policy

Colchester Borough Council's Rent Setting and Service Charge Policy sets out the principles the Council applies in calculating its rents

IN THIS ARTICLE

  • About the policy

Our Rent Setting and Service Charge Policy sets out the principles Colchester Borough Council applies in calculating its rents, utility and service charges for our housing stock.

This policy also details the principles applied in determining charges for garages and storage units.

Rent Setting and Service Charge Policy

To help give residents understand our rent setting decisions, we have answered some of your frequently asked questions.

These will explain:

  • how any additional rent will be used
  • how tenants can access further financial support and advice

Rent increase frequently asked questions

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