Garden Waste Subscription Service

From Monday 15 January 2024, garden waste collections became a subscription service. Unless you subscribe to the service, your garden waste will no longer be collected.

Our new service will:

• be provided on an opt in basis with a £35 one off joining fee per bin and an annual service fee of £55 per bin which will be reviewed annually
• offer residents a service for up to 4 wheeled bins per property
• allow residents to share a bin between 2 or more properties
• offer residents up to 25 collections a year depending on date of subscription. All subscriptions currently expire on 31 March 2025.
• be a wheeled bin only service but with a choice of a standard wheeled bin or smaller wheeled bin
• be available to all residents currently receiving a kerbside garden collection service
• be available to all hard to reach properties accessible with one of our smaller bin lift lorries
• offer the same assisted collection service as currently

Special offer

With autumn fast approaching, all new garden waste subscriptions paid for between 01 September 2024 to December 2024 will have a £35 joining fee and a reduced £27.50 service fee, which will cover collections until 31 March 2025.

Subscriptions will be valid from the delivery of your bin or permit until 31 March 2025.

We aim to deliver any required bins within 14 days of order, except during busy periods when it may take longer. Your subscription will start on the next planned collection after your bin has been delivered in line with our terms and conditions.

What happens once you have opted-in

If you already have a brown wheeled bin, a letter with a permit will be sent to you in the post. You must attach the permit to your existing wheeled bin under the handle.

If you need a brown wheeled bin, the bin with a permit attached, will be delivered to your address. Where possible we aim to deliver new bins within 14 days however in times of high demand this may take longer.

Your subscription starts on the first calendar collection after you have either received your bin with a permit or received a permit through the post and attached it to your existing bin.

Calendars showing your new collections will be updated within 14 days of ordering. For Kerbside addresses garden waste collection is on the same day paper and plastics are collected.

Check your subscription status