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Home Equality and Diversity Equality Impact Assessments Customers Equality Impact Assessments

Equality Impact Assessments

Contents

  • Communities Equality Impact Assessments
  • Corporate and improvement Equality Impact Assessments
  • Customers Equality Impact Assessments
  • Commercial Equality Impact Assessments
  • Environment Equality Impact Assessments
  • Place and Client Equality Impact Assessments

Customers Equality Impact Assessments

These assessments cover areas including customer service, council tax, business rates, benefits, and income management.

Customer Contact 

  • Managing Customer Experience (MCE) Programme

Customer Service 

  • Complaints and Compliments
  • Telephone Email Contact
  • Customer Access Channel Migration
  • Customer Service Standard
  • In Person Service Delivery - Library and Community Hub

Council Tax, Business Rates, and Benefits

  • Business Rates Relief Policy 2020
  • Benefit New Claims
  • Local Council Tax Support 2024 to 2025
  • Council Tax Penalties & Single Person Discount Reviews

Income Management

  • Banking Contract
  • Cash Collection and Counting
  • Cash in Transit

Page last reviewed: 21 November 2024

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Commercial Equality Impact Assessments

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