Equality Impact Assessments
Contents
Customers Equality Impact Assessments
These assessments cover areas including customer service, council tax, business rates, benefits, and income management.
Customer Contact
Customer Service
- Complaints and Compliments
- Telephone Email Contact
- Customer Access Channel Migration
- Customer Service Standard
- In Person Service Delivery - Library and Community Hub
Council Tax, Business Rates, and Benefits
- Business Rates Relief Policy 2020
- Benefit New Claims
- Local Council Tax Support 2024 to 2025
- Council Tax Penalties & Single Person Discount Reviews
Income Management
Page last reviewed: 21 November 2024