Cost of living support
Colchester City Council is providing support for residents facing the cost of living crisis.
Equality Impact Assessments
Contents
Customers Equality Impact Assessments
These assessments cover areas including customer service, council tax, business rates, benefits, and income management.
Customer Contact
Customer Service
- Complaints and Compliments
- Telephone Email Contact
- Customer Access Channel Migration
- Customer Service Standard
- In Person Service Delivery - Library and Community Hub
Council Tax, Business Rates, and Benefits
- Business Rates Relief Policy 2020
- Benefit New Claims
- Local Council Tax Support 2023 to 2024
- Council Tax Penalties & Single Person Discount Reviews
Income Management
Page last reviewed: 13 March 2023