Customer Strategy 2020 to 2023

We will strive to continually improve every form of customer interaction and will: 

• be polite, respectful and supportive 
• have professional, well-informed staff, who take ownership of customer enquiries 
• respond to customers in a timely manner 
• ensure our customer data is relevant and up to date 
• communicate in plain language, avoid jargon and help overcome language barriers 
• respect customers’ right to privacy and confidentiality