Our corporate Customer Standards

We will strive to continually improve every form of customer interaction and will: 
  • be polite, respectful and supportive 
  • have professional, well-informed staff, who take ownership of customer enquiries 
  • respond to customers in a timely manner 
  • ensure our customer data is relevant and up to date 
  • communicate in plain language, avoid jargon and help overcome language barriers 
  • respect customers’ right to privacy and confidentiality  

Page last reviewed: 23 December 2020