Customer Strategy 2020 to 2023
Contents
Our corporate Customer Standards
- be polite, respectful and supportive
- have professional, well-informed staff, who take ownership of customer enquiries
- respond to customers in a timely manner
- ensure our customer data is relevant and up to date
- communicate in plain language, avoid jargon and help overcome language barriers
- respect customers’ right to privacy and confidentiality
Page last reviewed: 23 December 2020