Summary of service changes

Recycling and rubbish 

• Rubbish and recycling collections will return to normal.
• Clinical waste, assisted collections, existing rubbish limit exemptions, litter bin and dog waste bin emptying is continuing.
• Fly-tipping investigations will continue where possible.
• The Saturday Household Drop-Off Service is restarting from 03 July 2021.

Please see our dedicated rubbish and recycling pages for more information.

Planning 

• All site visits are currently suspended.
• Site notices will be issued via email for applicants/agents to print and post prominently in a publicly accessible position.
• Hard copies of Local Plan and other planning documents are currently unavailable however digital copies are available.
• Our planning enforcement action will be mitigated by new national guidelines intended to avoid closures of pubs and restaurants, disruption to food and other essential goods distribution as well as to residents of caravan parks and sites.
• All correspondence and enforcement complaint supporting evidence to be emailed to planning.enforcement@colchester.gov.uk.

Please see our dedicated planning pages for more information.

Building Control 

• All staff are working remotely from home and will continue to deal with your applications, emails, telephone calls, pre application consultations and general enquiries in the usual way.
• Physical site inspections will be predominantly undertaken in the external air.
• Where site inspections are carried out virtually (generally for internal works), we will be asking you to provide suitable photographic evidence and/or filmed evidence, live video streaming..

Please see our dedicated Building Control pages for more information.

Bereavement services 

• Following an update to government coronavirus legislation, the cemetery is open to visitors.
• Up to 120 mourners may attend the chapel and must be seated to avoid crowding, or less if the congregation wish to socially distance.
• Those who cannot be seated should stand outside and alert the funeral directors so the service can be heard through the outside speakers.
• Face coverings should be worn in the chapel, waiting room, toilets, the crematorium office and the Book of Remembrance room.
• Singing in the chapel can resume but the hymn books cannot be used. For hymns ordered through Obitus, the words can be seen on the chapel screens or printed in Order of Service.
• The Waiting Room will re-open on Wednesday 21st July. We advise no more than 10 people in the room at any one time to allow social distancing.
• The Book of Remembrance room is open weekdays from 9.30am to 4.15pm and 10.00am to 1.00pm on weekends and bank holidays from Saturday 24th July. We ask that only one family is in the room at any one time.
• The office reception is open but only one family can be in at any one time.
• The Prayer room remains closed.
• Stringent cleaning measures are in place.

Please see our latest information for more advice and guidance. 

Colchester Charter Market 

• Find more information at Colchester Market. 
• We ask that all visitors follow social distancing advice when shopping locally.
• If you are unable to visit the town centre, many of our traders have adapted to online selling or delivery services. Follow @ColchMarket on Facebook, Twitter and Instagram for updates and information.

Environmental Protection 

• Our Pest Control service is operating; however, bedbug treatments are currently unavailable. Advice can be given on self-treatment if required.
• We are currently not offering a microchipping service for dogs or cats.
• You can still report an environmental issue however we are currently not carrying out visits where we need to enter a person’s home.
• You can continue to report environmental and noise concerns. However, the Weekend Noise Service is suspended.

Please see our dedicated advice page for more information. 

Private Sector Housing 

• Your landlord still has a duty to comply with legal obligations to ensure that your property safe. They should continue to undertake routine checks.
• New legislation has changed the way your landlord can end a tenancy during this period. The standard notice to quit timeframe has changed to 90 days, starting on 27 March 2020.
• The legislation has also introduced a suspension of 90 days from 27 March 2020 on possession hearings.
• Our Private Sector Housing Enforcement and Civil Penalties Policy sets out our approach to the enforcement of housing standards. 

Please see our dedicated advice page for more information. 

Public Sector Housing 

• Visits to residents' homes for enforcement purposes have been suspended.
• Visits to Houses of Multiple Occupancy have also been suspended, including for the purpose of processing applications for HMO licenses.
• You can still contact our team if you have complaints about the condition of your property and we will try to support you.

Leisure and recreation  

• All Leisure World Centres have reopened, but group fitness classes will not be operating until further notice. All activities must be booked before visiting Leisure Word.  
• Aqua Springs Spa and a selection of beauty therapy treatments have reopened, but the saunas, steam room, aromatherapy room and salt inhalation room remain closed. Visitors must book before visiting the spa. 
• The Northern Gateway Sports Park has opened, but group fitness classes will not be operating until further notice. All activities must be booked before visiting the Sports Park. Visitors can enjoy the open green spaces without booking. Find out more about the Northern Gateway Sporks Park.
• All council parks and open spaces remain open to the public – abide by the government's social distance guidance.
• High Woods Country Park Visitor Centre is open. Health Walks are not running until further notice. Fishing is permitted as an exercise provided you adhere the all other guidance.
• Castle Park has restricted opening hours.
• Outdoor gyms, skateparks and sports courts are open.
• Playgrounds are open
• Beach Huts in West Mersea are open, however, users must comply with the Government’s guidelines and social distancing rules to protect themselves and others from the spread of coronavirus.
• Colchester allotment sites are open for tenants. Visit the National Allotment Society website for updates and FAQs about allotments during the COVID-19 outbreak.
• Colchester and Friends Events (CAFE) sessions have been cancelled.
• Public toilets are open.

Grass cutting and grounds maintenance

• Our grass cutting and ground maintenance services have been limited.
• We are prioritising large open spaces, countryside areas and sports grounds to ensure everyone can continue to enjoy these spaces during daily exercise. 
• We are maintaining highway verges for health and safety reasons. 

Museums and attractions 

• Colchester Castle is open. To ensure all visits are safe, anyone wishing to visit will need to call ahead and book a timed entry slot. Simply pick a time between 10am to 4pm (Mon-Sat) and 11am to 4pm (Sun) and call 01206 282939 to secure your booking. If you hold a Castle Resident or Membership Pass you will still be required to book a timed slot to visit.
• Colchester's Visitor Information Centre is open. A maximum of four people, who must be from the same household or bubble, will be admitted at a time.
• The Natural History Museum is now open as usual. Visit colchester.cimuseums.org.uk/visit/natural-history-museum for further information.
• Hollytrees Museum is now open to the public. Find out more information on visiting the museum.  
• Onsite volunteering has been stopped, however, you can register online to help with our Museums From Home project.

Business services 

Please see our dedicated pages for more information on how we are supporting businesses.

Essex library service 

For information about libraries, visit the Essex County Council website.

Parking

For updates, visit the North Essex Parking Partnership’s Coronavirus Updates webpage.

Colchester Events Company

Colchester Amphora Trading Ltd is working with event organisers and promotors to deliver events across indoor and outdoor venues in line with government guidance prior to the 19th July 2021 when it is hoped Step 3 restrictions will be lifted.

Visit  Colchester Events for more information.

Weddings

Colchester Wedding venues at the Town Hall and Colchester Castle are open for business and events, operating to government guidance including social distancing and reduced capacities until the 19th July 2021 when it is hoped Step 3 restrictions will be lifted.