Local support and coronavirus (COVID-19) guidance

Colchester Borough Council is providing support for residents, businesses, and communities. The government has announced that England has returned to Plan A. You should continue to protect yourself and others. Find further guidance on GOV.UK.

Housing Benefit overpayments

Pay by Direct Debit

Set up a Direct Debit to make regular payments. Alternatively, you can download and print a Direct Debit form (PDF, 1.02MB), which can be scanned and returned to control.forms@colchester.gov.uk.

You can make payments on the 1st, 8th, 15th or 25th of each month. You can choose which date best suits you.

If you need general advice or guidance on Direct Debits, visit the Direct Debit Consumer Help Centre.

If you need to tells us about a change in payment date and instalments, email benefits@colchester.gov.uk or call on 01206 282600.

Pay online

Make a single payment online.

Pay over the phone

Call our automated payments line on 01206 282725. You will need your Housing Benefit invoice number and your debit or credit card details.

Pay at the bank or through your banking app

You can make payments to the Council through your bank or banking app. Quote our bank details below and your Housing Benefit invoice number as a reference for the payment you are making.

Enter the bank account name as written below. You may encounter an error if you try to use a different bank account name.

  • Bank account name: CBC - Direct Credits
  • Bank sort code: 30-92-16
  • Account number: 00216003

Page last reviewed: 20 May 2021

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