Coronavirus (COVID-19)

Colchester Borough Council is monitoring the situation closely and will continue to take action to minimise disruption and keep residents and visitors safe.

Coronavirus: updates, advice and guidance

Housing benefit overpayments

Pay by Direct Debit

Setup a Direct Debit to make regular payments.

You can make payments on the 1st, 8th, 15th or 25th of each month. You can choose which date best suits you.

If you need to advise us of a change in payment date and instalments, please email us at or call us on 01206 282600.

If you need general advice or guidance on Direct Debits, visit the Direct Debit Consumer Help Centre.

Pay online

Make a single payment online.

Pay over the phone

Call our automated payments line on 01206 282725. You will need your housing benefit invoice number and your debit / credit card details.

Pay at the bank or through your banking app

You can make payments to the Council through your bank or banking app. Quote our bank details below and your housing benefit invoice number as a reference for the payment you are making.

Enter the bank account name as written below. You may encounter an error if you try to use a different bank account name.

  • Bank account name: CBC - Direct Credits
  • Bank sort code: 30-92-16
  • Account number: 00216003

Page last reviewed: 10 September 2020


Subscribe to receive updates from Colchester Borough Council on a range of topics, inc: borough news, election updates, committee information + much more.