Report a smoke problem (bonfires, odours, fumes and gases)

Under the statutory nuisance legislation we can only investigate odours coming from trade or business premises.

We cannot:

• act on complaints about odours from people's homes. For example, cooking or general household smells including the odour caused by smoking cannabis. Complaints on the use of cannabis can be reported to Essex Police
• act on normal levels of smoke produced by BBQs

Complaints we do not deal with:

• Burning of trade waste should be reported to the Environment Agency 24-hour pollution hotline on 0800 80 70 60.
• If your complaint relates to sewage works, or odour from the public sewer system, contact Anglian Water or call 03457 145 145.
• If your complaint refers to the Bellhouse landfill site in Warren Lane, Stanway, it is licensed and regulated by the Environment Agency and any odour should be reported to their 24-hour pollution hotline on 0800 80 70 60.

Before making a formal complaint

Try to discuss the problem with your neighbour. They may be unaware that they are causing a disturbance.

If you do not:

• get a positive response
• feel comfortable speaking to your neighbour or the problem persists and is regular, you can report it to us.

We will only investigate problems that are a statutory nuisance.

You cannot make an anonymous report to us. We will not share your name or contact details with the person or business you are reporting.

We will only investigate bonfires that breach our bonfire code of practice.

We will carry out an investigation and take action where possible. If we cannot take action, you may be able to take legal action yourself.

Report a smoke, bonfire, odour or fume problem