Customer Contact Centre information

Phones: 
We aim to answer your call as soon as possible. On average, we will answer your call within 5 minutes.

Emails: 
We aim to acknowledge or respond to your emails within 5 working days (an acknowledgement can be an automated response).

Online services:
We aim to acknowledge or respond to your online submission within 5 working days (an acknowledgement can be an automated response).

*The above does not affect any statuary deadlines that we must adhere to.