Coronavirus: view the status of our services
We are providing information for residents, businesses, and communities which we will review and update regularly. View the latest updates, advice and guidance.
We are providing information for residents, businesses, and communities which we will review and update regularly. View the latest updates, advice and guidance.
The Northern Gateway Sports Park has opened, but group fitness classes will not be operating until further notice. All activities must be booked before visiting the Sports Park. Visitors can enjoy the open green spaces without booking. Find out more about the Northern Gateway Sporks Park.
Helpline is running as normal to provide an alarm, response and monitoring service for older and vulnerable people living in Colchester and North Essex. Call 01206 769779 or visit helplineplus.co.uk.
To ensure all visits are safe, anyone wishing to visit will need to call ahead and book a timed entry slot. Simply pick a time between 10am to 4pm (Mon-Sat) and 11am to 4pm (Sun) and call 01206 282939 to secure your booking. If you hold a Castle Resident or Membership Pass you will still be required to book a timed slot to visit.
We ask that all visitors follow social distancing advice when shopping locally. Find more information at Colchester Market.
The Council is asking all businesses to apply for a business support grant, even if they're not currently eligible, ahead of additional funding. The business support grant application form only needs to be completed once, and we will contact businesses if we need additional information or if they're eligible for grants at a later stage.
Colchester's Visitor Information Centre is open. A maximum of four people, who must be from the same household or bubble, will be admitted at a time.
Recycling collections are operating as normal.
All Leisure World Centres have reopened, but group fitness classes will not be operating until further notice. All activities must be booked before visiting Leisure Word.
Playgrounds are open. We ask that you read our COVID-19 safety guidance before you visit your local play equipment.We ask that you read our COVID-19 safety guidance before you visit your local play equipment.
We continue to offer a near fully operational service. However, there are some current changes put in place around site visits and inspections.
All staff are working remotely. Full guidance can be found at Building Control service changes.
Our Pest Control service is operating; however, bedbug treatments are currently unavailable. Advice can be given on the self-treatment if required.
The crematorium and cemetery can hold funerals with up to 60 mourners in the chapel and any reasonable amount at a graveside, providing social distancing measures can be followed.
A maximum of 6 people may attend an ashes burial or wake.
You can continue to report environmental and noise concerns. However, the Weekend Noise Service is suspended.
Aqua Springs Spa and a selection of beauty therapy treatments have re-opened, but the saunas, steam room, aromatherapy room and salt inhalation room remain closed. Visitors must book before visiting the spa.
Weddings can take place at the Town Hall with maximum attendance limited to 15 people. From 17 May, weddings will recommence at Colchester Castle with a maximum attendance of 30 people; the Town Hall will also be working to these numbers, subject to social distancing guidelines.