Coronavirus: view the status of our services

We are providing information for residents, businesses, and communities which we will review and update regularly. View the latest updates, advice and guidance.

Service updates

Due to Coronavirus, some of our services are currently disrupted. Check back regularly for updates on what services are running as normal, are disrupted, or closed.

Normal

  • Benefits and local council tax support
    Housing support, benefits and Council Tax services are operating as normal.

  • Helpline

    Helpline is running as normal to provide an alarm, response and monitoring service for older and vulnerable people living in Colchester and North Essex. Call 01206 769779 or visit helplineplus.co.uk.


  • Community services
    Community 360 are supporting residents in need with food and medical supplies.

  • Outdoor gyms, skateparks and sports courts
    All sites are open. We ask that you read our COVID-19 safety guidance before you visit.

  • Parking
    Our car parks are open and we encourage contactless payments using MiPermit.

  • Colchester Market

    We ask that all visitors follow social distancing advice when shopping locally. Find more information at Colchester Market


  • Business support

    The Council is asking all businesses to apply for a business support grant, even if they're not currently eligible, ahead of additional funding. The business support grant application form only needs to be completed once, and we will contact businesses if we need additional information or if they're eligible for grants at a later stage.


  • Housing
    Visit Colchester Borough Homes for the latest service updates

  • Parks and countryside sites
    Parks and countryside sites are open, but visitors must follow government guidelines.

  • Visitor Information Centre

    Colchester's Visitor Information Centre is open. A maximum of four people, who must be from the same household or bubble, will be admitted at a time.


  • Recycling and rubbish

    Recycling collections are operating as normal (except textile recycling, which remains suspended).


  • Playgrounds

    Playgrounds are open. We ask that you read our COVID-19 safety guidance before you visit your local play equipment.We ask that you read our COVID-19 safety guidance before you visit your local play equipment.


  • Building Control

    We continue to offer a near fully operational service. However, there are some current changes put in place around site visits and inspections.

    All staff are working remotely. Full guidance can be found at Building Control service changes

Disrupted

  • Animal services

    Our Pest Control service is operating; however, bedbug treatments are currently unavailable. Advice can be given on the self-treatment if required.


  • Bereavement services

    The crematorium and cemetery are open for funerals with up to 20 mourners in the chapel and up to 30 at a graveside. The Book of Remembrance, Prayer Room and the crematorium office are still closed to visitors. Visitors must follow current guidelines.

    A maximum of 6 people may attend an ashes burial or wake.

    The cemetery and Garden of Remembrance will be closed to visitors, except for those who are attending a funeral, attending the scattering or burial of ashes, or visiting the grave or memorial of a loved one.

  • Events
    Open air events, such as funfairs and markets, can take place and Colchester Amphora Trading Ltd (CATL) is working with operators to facilitate this at various venues. The Colchester Events team is working to enable events at indoor venues, including Charter Hall and Town Hall, to take place from 21 June in line with the Government’s roadmap.

  • Environmental

    You can continue to report environmental and noise concerns. However, the Weekend Noise Service is suspended.


  • Aqua Springs

    Aqua Springs Spa and a selection of beauty therapy treatments have re-opened, but the saunas, steam room, aromatherapy room and salt inhalation room remain closed. Visitors must book before visiting the spa. 


  • Leisure World

    All Leisure World Centre’s have re-opened, but group fitness classes will not be operating until further notice. All activities must be booked before visiting Leisure Word.


  • Weddings

    Weddings can take place at the Town Hall with maximum attendance limited to 15 people. From 17 May, weddings will recommence at Colchester Castle with a maximum attendance of 30 people; the Town Hall will also be working to these numbers, subject to social distancing guidelines.

Closed

  • Hollytrees Museum
    Hollytrees Museum is closed.

  • Northern Gateway Sports Park

    Colchester’s Northern Gateway Sports Park is expected to open on Monday 26 April at a reduced capacity due to current government guidelines.


  • Colchester Museums

    Colchester Castle and the Natural History Museum are closed. Check out our fun #MuseumFromHome activities for ideas and things to do.