Coronavirus: view the status of our services

We are providing information for residents, businesses, and communities which we will review and update regularly. View the latest updates, advice and guidance.

Service updates

Due to Coronavirus, some of our services are currently disrupted. Check back regularly for updates on what services are running as normal, are disrupted, or closed.

Normal

  • Hollytrees Museum
    Hollytrees Museum is now open to the public. Find out more information about visiting the museum

  • Northern Gateway Sports Park

    The Northern Gateway Sports Park is now open to the public. We advise booking your session to guarantee a space.


  • Benefits and local council tax support
    Housing support, benefits and Council Tax services are operating as normal.

  • Helpline

    Helpline is running as normal to provide an alarm, response and monitoring service for older and vulnerable people living in Colchester and North Essex. Call 01206 769779 or visit helplineplus.co.uk.


  • Colchester Castle

    To ensure all visits are safe, anyone wishing to visit will need to call ahead and book a timed entry slot. Simply pick a time between 10am to 4pm (Mon-Sat) and 11am to 4pm (Sun) and call 01206 282939 to secure your booking. If you hold a Castle Resident or Membership Pass you will still be required to book a timed slot to visit.


  • Natural History Museum
    The Natural History Museum is now open as usual. Visit colchester.cimuseums.org.uk/visit/natural-history-museum for further information.

  • Community services
    Community 360 are supporting residents in need with food and medical supplies.

  • Outdoor gyms, skateparks and sports courts
    All sites are open. We ask that you read our COVID-19 safety guidance before you visit.

  • Parking
    Our car parks are open and we encourage contactless payments using MiPermit.

  • Colchester Market

    We ask that all visitors follow social distancing advice when shopping locally. Find more information at Colchester Market


  • Business support

    The Council is asking all businesses to apply for a business support grant, even if they're not currently eligible, ahead of additional funding. The business support grant application form only needs to be completed once, and we will contact businesses if we need additional information or if they're eligible for grants at a later stage.


  • Housing
    Visit Colchester Borough Homes for the latest service updates

  • Parks and countryside sites
    Parks and countryside sites are open, but visitors must follow government guidelines.

  • Visitor Information Centre

    Colchester's Visitor Information Centre is open. A maximum of four people, who must be from the same household or bubble, will be admitted at a time.


  • Recycling and rubbish

    Recycling collections are operating as normal.


  • Aqua Springs

    Aqua Springs Spa is now open to the public. We advise booking beauty therapy treatments to guarantee space.


  • Leisure World

    All Leisure World Centres are now open to the public. We advise booking your session to guarantee a space.


  • Playgrounds

    Playgrounds are open. We ask that you read our COVID-19 safety guidance before you visit your local play equipment.We ask that you read our COVID-19 safety guidance before you visit your local play equipment.


  • Building Control

    We continue to offer a near fully operational service. However, there are some current changes put in place around site visits and inspections.

    All staff are working remotely. Full guidance can be found at Building Control service changes

Disrupted

  • Animal services

    Our Pest Control service is operating; however, bedbug treatments are currently unavailable. Advice can be given on the self-treatment if required.


  • Bereavement services

    The crematorium and cemetery can hold funerals with up to 120 mourners, or less if the congregation wish to socially distance. Those in the chapel must remain seated to avoid crowding, those who cannot be seated should stand outside and alert the funeral directors so the service can be heard through the outside speakers.

    Face coverings should be worn in the chapel, waiting room and toilets, the crematorium office and the Book of Remembrance room, unless you are exempt.

    Singing in the chapel can resume but the hymn books cannot be used. For hymns ordered through Obitus, the words can be seen on the chapel screens or printed in Order of Service.

    The Waiting Room will re-open on Wednesday 21st July. We advise no more than 10 people in the room at any one time to allow social distancing.

    The Book of Remembrance room is open weekdays from 9.30am to 4.15pm and 10.00am to 1.00pm on weekends and bank holidays from Saturday 24th July. We ask that only one family is in the room at any one time.

    The office reception is open but only one family can be in at any one time.

    The Prayer Room remains closed to visitors. 

    Visitors must follow current guidelines.

  • Events
    Colchester Amphora Trading Ltd is working with event organisers and promotors to deliver events across indoor and outdoor venues in line with government guidance prior to the 19th July 2021 when it is hoped Step 3 restrictions will be lifted.

  • Environmental

    You can continue to report environmental and noise concerns. However, the Weekend Noise Service is suspended.


  • Weddings

    Colchester Wedding venues at the Town Hall and Colchester Castle are open for business and events, operating to government guidance including social distancing and reduced capacities until the 19th July 2021 when it is hoped Step 3 restrictions will be lifted.

Closed

  • None of our services are closed.