Coronavirus: view the status of our services
We are providing information for residents, businesses, and communities which we will review and update regularly. View the latest updates, advice and guidance.
We are providing information for residents, businesses, and communities which we will review and update regularly. View the latest updates, advice and guidance.
The Northern Gateway Sports Park is now open to the public. We advise booking your session to guarantee a space.
Helpline is running as normal to provide an alarm, response and monitoring service for older and vulnerable people living in Colchester and North Essex. Call 01206 769779 or visit helplineplus.co.uk.
To ensure all visits are safe, anyone wishing to visit will need to call ahead and book a timed entry slot. Simply pick a time between 10am to 4pm (Mon-Sat) and 11am to 4pm (Sun) and call 01206 282939 to secure your booking. If you hold a Castle Resident or Membership Pass you will still be required to book a timed slot to visit.
We ask that all visitors follow social distancing advice when shopping locally. Find more information at Colchester Market.
The Council is asking all businesses to apply for a business support grant, even if they're not currently eligible, ahead of additional funding. The business support grant application form only needs to be completed once, and we will contact businesses if we need additional information or if they're eligible for grants at a later stage.
Colchester's Visitor Information Centre is open. A maximum of four people, who must be from the same household or bubble, will be admitted at a time.
Recycling collections are operating as normal.
Aqua Springs Spa is now open to the public. We advise booking beauty therapy treatments to guarantee space.
All Leisure World Centres are now open to the public. We advise booking your session to guarantee a space.
Playgrounds are open. We ask that you read our COVID-19 safety guidance before you visit your local play equipment.We ask that you read our COVID-19 safety guidance before you visit your local play equipment.
We continue to offer a near fully operational service. However, there are some current changes put in place around site visits and inspections.
All staff are working remotely. Full guidance can be found at Building Control service changes.
Our Pest Control service is operating; however, bedbug treatments are currently unavailable. Advice can be given on the self-treatment if required.
The crematorium and cemetery can hold funerals with up to 120 mourners, or less if the congregation wish to socially distance. Those in the chapel must remain seated to avoid crowding, those who cannot be seated should stand outside and alert the funeral directors so the service can be heard through the outside speakers.
Face coverings should be worn in the chapel, waiting room and toilets, the crematorium office and the Book of Remembrance room, unless you are exempt.
You can continue to report environmental and noise concerns. However, the Weekend Noise Service is suspended.
Colchester Wedding venues at the Town Hall and Colchester Castle are open for business and events, operating to government guidance including social distancing and reduced capacities until the 19th July 2021 when it is hoped Step 3 restrictions will be lifted.