Colchester Borough Council is providing support for residents, businesses, and communities throughout winter. The government has announced that England will move to Plan B in response to the risks of the Omicron variant. Check the guidance on GOV.UK for what this means for you.
We love hearing when our employees or teams deliver excellent service. Tell us about your experience here.
If you’ve got a suggestion or a comment about any of our services, give us your feedback here and we’ll share it with the relevant area.
Report your complaint here and find out how we handle complaints. We take all complaints seriously and are keen to know how we can put things right.
Our customers are very important to us. However you contact us, our Customer Service Standards outline how we aim to deliver a friendly, accessible and professional service to everyone.
The Code of Conduct describes how councillors should conduct themselves and the Register of Interests list their disclosable pecuniary interests.
If you have a query you can get in touch with Customer Services.
A guide to our complaint policy and procedure.