Online payments unavailable
Due to our internet payments system being unavailable, customers will not be able to make any online payments or receive their outstanding balance for over the phone payments between 6am and 10am on Sunday 09 October.
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Compliments
We love hearing when our employees or teams deliver excellent service. Tell us about your experience here.
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Comments
If you’ve got a suggestion or a comment about any of our services, give us your feedback here and we’ll share it with the relevant area.
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Complaints
Report your complaint here and find out how we handle complaints. We take all complaints seriously and are keen to know how we can put things right.
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Customer Service Standard
Our customers are very important to us. However you contact us, our Customer Service Standards outline how we aim to deliver a friendly, accessible and professional service to everyone.
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Councillor's Code of Conduct
The Code of Conduct describes how councillors should conduct themselves and the Register of Interests list their disclosable pecuniary interests.
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Get In Touch
If you have a query you can get in touch with Customer Services.
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Website Feedback
We welcome your feedback about our website which will help us to make continual improvements. If you have a suggestion or comment, please let us know so we can deliver the best possible service for you.
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Complaint Policy and P...
help us get it right, compl...A guide to our complaint policy and procedure.