Local COVID alert level: high
Colchester is currently defined as a 'high risk' coronavirus alert level. We continue to monitor the situation closely and will take action to minimise disruption and keep residents and visitors safe.
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Compliments
We love hearing when our employees or teams deliver excellent service. Tell us about your experience here.
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Comments
If you’ve got a suggestion or a comment about any of our services, give us your feedback here and we’ll share it with the relevant area.
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Complaints
Report your complaint here and find out how we handle complaints. We take all complaints seriously and are keen to know how we can put things right.
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Customer Service Standard
Our customers are very important to us. However you contact us, our Customer Service Standards outline how we aim to deliver a friendly, accessible and professional service to everyone.
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Councillor's Code of Conduct
The Code of Conduct describes how councillors should conduct themselves and the Register of Interests list their disclosable pecuniary interests.
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Get In Touch
If you have a query you can get in touch with Customer Services.
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Website Feedback
We welcome your feedback about our website which will help us to make continual improvements. If you have a suggestion or comment, please let us know so we can deliver the best possible service for you.
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Complaint Policy and P...
help us get it right, compl...A guide to the Council’s corporate complaint procedure and policy