Colchester Borough Council is monitoring the situation closely and will continue to take action to minimise disruption and keep residents and visitors safe.
Coronavirus: updates, advice and guidance
We aim to deliver the best service we can, right first time. To do that, we need your help to tell us when we get it right or when something goes wrong. Your feedback is very important to us and we’re committed to using it to help put things right if they go wrong, as well as improve our services for the future.
We love hearing when our employees or teams deliver excellent service. Tell us about your experience here.
If you’ve got a suggestion or a comment about any of our services, give us your feedback here and we’ll share it with the relevant area.
Report your complaint here and find out how we handle complaints. We take all complaints seriously and are keen to know how we can put things right.
Our customers are very important to us. However you contact us, our Customer Service Standards outline how we aim to deliver a friendly, accessible and professional service to everyone.
The Code of Conduct describes how councillors should conduct themselves and the Register of Interests list their disclosable pecuniary interests.
You can access our online services quickly and easily, 24/7. Find out what issues you can report online here.
If you have a query you can get in touch with Customer Services.
It is quick and easy to use our online services to report an issue to us.
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A guide to the Council’s corporate complaint procedure and policy
