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Home Customer Service Standards Our Equality Impact Assessments

Customer Service Standards

Contents

Our customer service commitment
Our digital service standards
Our email service standards
Written service standards
Telephone standards
Social media standards
Virtual meeting standards (online)
In-person standards
Home and business visits
How you can help us
Our Equality Impact Assessments
Our customer strategy

Our Equality Impact Assessments

We complete Equality Impact Assessments for policies, procedures and practices that have an impact on customers and employees.

View our Equality Impact Assessments

Page last reviewed: 20 January 2022

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