Winter support and coronavirus (COVID-19) guidance

Colchester Borough Council is providing support for residents, businesses, and communities throughout winter. The government has announced that England will move to Plan B in response to the risks of the Omicron variant. Check the guidance on GOV.UK for what this means for you.

Test and Trace Support Payment

Self-isolating? You could qualify for a £500 payment


Financial support is available to help residents who have a loss in income due to being asked by NHS Test and Trace to self-isolate. If you are a Colchester resident and meet the eligibility criteria, you may be entitled to a grant payment of £500.

As from 11 January 2022  individuals who self-report a positive lateral flow result and wish to claim for a Test and Trace Support Payment, will need to take a confirmatory PCR test and fully engage with NHS Track and Trace.  We cannot accept a lateral flow result as evidence.

This scheme is currently available until 24 March 2022

Before you start your application

You may be eligible for the Test and Trace Support Payment if you:

  • live in Colchester Borough
  • have been asked to self-isolate by NHS Test and Trace in the last 42 days following a positive test for Covid-19
  • have been asked to self-isolate by NHS Test and Trace in the last 42 days as contact of a positive case when you are not fully vaccinated
  • are the parent or guardian of a child from the same household who has tested positive for Covid-19 and who has been asked to self-isolate from school or childcare, and you need to take time off work to care for them
  • can evidence financial hardship from being asked to self-isolate

You will not be eligible for the Test and Trace Support Payment if you:

  • do not meet the eligibility criteria
  • are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period)
  • have not received a notification from NHS Test and Trace telling you to self-isolate
  • have more than £16,000 in savings or assets
  • are recorded as only a close contact of a positive Covid-19 case when you have been fully vaccinated

How to apply

This application is for one person only and any further applications within the same household must be made by each individual.

Before starting your application you should have:

  • your National Insurance number
  • your 8-character NHS Test and Trace Account ID
  • a bank statement for the account that you have requested a payment be made to, showing your name, address, account number and sort code
  • if you are applying as parent/guardian of an isolating child, the evidence from the educational setting confirming their need to isolate
  • if you are employed or self employed, a recent wage slips or proof of self-employment such as business bank statements issued within the last two months, your most recent set of accounts, or evidence of self-assessment returns.
Start your application

Test and Trace Support Payment policies


Colchester Borough Council will make the necessary checks to ensure payments can be verified and have been made correctly.

Page last reviewed: 20 December 2021

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