Local support and coronavirus (COVID-19) guidance

Colchester Borough Council is providing support for residents, businesses, and communities. The government has announced that England has returned to Plan A. You should continue to protect yourself and others. Find further guidance on GOV.UK.

Council Tax Rebate

Find information on the Council Tax rebate schemes in Colchester, including how payments will be made and the timescales for receiving them.

UPDATE: Council Tax Rebate payments are now being processed to eligible direct debit payers. Payments take two working days to clear and will appear on bank statements as ‘Council Tax Rebate.’ Please do not contact the Council Tax Team regarding the payment during this time, unless you believe a payment has been made in error. Thank you.

Please be aware that over 70,000 properties will be eligible for these schemes, so it will take time to process payments to everyone eligible.

To receive your £150 as quickly as possible:

The Government has made it clear that Direct Debit payers will receive the rebate first, as we already have up-to-date bank details.

If you are not currently paying your Council Tax by Direct Debit, please sign up now to receive your payment as quickly as possible.

Sign up to pay your Council Tax by Direct Debit 

Who is eligible for the Council Tax Rebate?

Under the main scheme you will be eligible if:

  • You are liable to pay Council Tax in a property with a Council Tax band A-D or a band E with a Disabled Band Reduction to D.
  • You are resident in the property on 1st April 2022.
  • The property is your sole or main residence.

The following households will also qualify if they fulfil these criteria:

  • Those in receipt of full Council Tax Support.
  • Dependent relatives who reside in an annexe (exemption class W).
  • Full time students resident in private accommodation (exemption class N).
  • People who have a severe mental impairment (exemption class U).

The following properties do not qualify for the rebate:

  • Unoccupied properties and second homes.
  • Properties designated as a House in Multiple Occupation for Council Tax purposes.
  • Properties where the liable payer is a business/corporate body.

Who is eligible for the discretionary Council Tax Rebate?

  • You are liable to pay Council Tax in a property with Council Tax band E-H
  • You occupied the property on 1st April 2022.
  • You are in receipt of Local Council Tax Support or suffering from financial hardship.
  • You do not have capital over £6,000.

How you will recieve payment

Find out how you will receive the payment if:

Checking or appealing your Council Tax Band

We understand that many households will now want to check or appeal their Council Tax band.

Council Tax banding is the responsibility of the Valuation Office Agency.

Check your Council Tax band

Contacting the Council

The launch of this scheme will lead to a significant amount of contact for the Council.

Please do not contact the Council Tax Team unless the matter is urgent and please accept our apologies for any delays in call times and email responses.

Page last reviewed: 4 February 2022

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