Cost of living support
Colchester Borough Council is providing support for residents facing the cost of living crisis.
We do this as a legal obligation under the Traffic Management Act 2004. We will not be able to consider a challenge or a representation against a Penalty Charge Notice without the personal data you provide us with.
North Essex Parking Partnership make use of dash cams in their company vehicles when being used within Colchester and other districts and body worn cameras worn by Civil Enforcement Officers working with the public. NEPP are the users and owners of the recordings.
The Council is the Data Controller when images are recorded. If however recordings are handed over to the Police, insurance companies or any other body then the legal responsibility will be transferred to that body as the data controller.
In addition to the recordings, paper incident forms are completed by Officers if involved in an incident then recorded electronically in an access controlled folder. The hard copy is then shredded. These records are also the responsibility of North Essex Parking Partnership and Colchester Borough Council as Data Controller. Body worn camera and dashcam footage is destroyed after 28 days.
The NEPP operates static and mobile CCTV cameras under the branding 'Park Safe' and 'Park Safe Schools'. These cameras are used to monitor parking restrictions and capture static and moving imagery of vehicles we believe to be parked illegally in contravention.
Any static and moving imagery captured is encrypted, reviewed, and transferred to a notice processing system, where it is used to issue Penalty Charge Notices (PCNs) to the registered keepers of the contravening vehicles.
We will keep your personal information while you have an active parking permit and for 6 years after it has been returned. After this time, your personal information will be deleted from our system. In relation to DVLA obtained details and Penalty Charge Notices, we retain these for 3 years and if shared, our enforcement agent companies then retain the details for up to 6 years.
For CCTV footage, upon review of the encrypted imagery and where we believe the vehicle is parked illegally in contravention, static and moving imagery of vehicles is retained in our IT Parking and Traffic Management software for 3 years. Where we believe the vehicle is not parked in contravention upon review, the information is securely stored for 21 days before being deleted.
You do have the right to contact us and ask for your information to be removed prior to that where there is no obligation or statutory requirement for it to be kept. You can exercise this right by contacting firstname.lastname@example.org.
We take the confidentiality of personal information very seriously and use recognised security and access controls to protect your information from unauthorised access, loss, misuse, alteration or corruption. We have procedures and processes in place to ensure that your personal information is managed appropriately.
Your information may be held outside of the UK. Where this is the case, we ensure that additional measures are in place to protect your data and to ensure that we continue to comply with data protection requirements.
Page last reviewed: 3 December 2021
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