Local COVID alert level: high

Colchester is currently defined as a 'high risk' coronavirus alert level. We continue to monitor the situation closely and will take action to minimise disruption and keep residents and visitors safe.

Coronavirus: updates, advice and guidance

Neighbourhood Services Privacy Policy

Service requests for Neighbourhood Services including but not limited to abandoned vehicles, dead animals, dog bin overflowing, dog fouling, fly-posting, household waste, dogs, litter pick, recycling, waste containers, hazardous items, human excrement, litter bin overflowing, fly-tipping, road sweep, street cleaning and graffiti removal.

Information collected

  • Name
  • Location of request
  • Phone Number
  • Email

Purpose of processing

To meet our statutory duties under the Environmental Protection Act 1990 and others in line with Council Policies and Service Standards.

Specifics for Abandoned Vehicles

Agencies we might share your information with:

  • Any landowner who wants to know the ownership details of a vehicle that is presumed abandoned on their land.
  • If a vehicle is suspected of being abandoned then the local authority has a responsibility to deal with it. We will involve the Police and the DVLA to see if there is a registered keeper and then provide the landowner with these details in order to agree a satisfactory method of removing the vehicle.

Details Shared:

  • Name of owner
  • Address of owner

Length of time we keep your information

We will keep your information on file for a period of 6 years from when the service request has been completed. At which point, it will be disposed of securely. You have the right to contact us and ask for your information to be removed where there is no obligation or statutory requirement for it to be kept. You can exercise this right by contacting shrubend@colchester.gov.uk. 

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