Helpline privacy notice
- Contact details
- Relative / friend contact details
- Medical information
- Financial information
Agencies we might share your information with
- Emergency Services
- Doctors surgery and hospitals
- Social Services
- Colchester Borough Homes
- Colchester Borough Council
- North East Essex Clinical Commissioning Group
Length of time we keep your informationWe will keep the information you supply on your Helpline form whilst you have an alarm and for 6 years after you cease your contract with us. Archived accounts on our IT systems will be deleted 3 years after closure. However, you do have the right to contact us and ask for your information to be removed prior to that where there is no obligation or statutory requirement for it to be kept. You can exercise this right by contacting firstname.lastname@example.org.
Updates to this privacy noticeWe will continually review and update this privacy notice to reflect changes in our processes and procedures, as well as to comply with changes in the law. When such changes occur, we will revise the "last reviewed" date on this notice. We encourage you to periodically review this notice and to be informed of how we are protecting your information.
Page last reviewed: 30 October 2020