Helpline privacy notice

This privacy policy should be read in conjunction with Colchester City Council’s privacy policy.

Information collected

• Name
• Address
• Contact details
• Relative / friend contact details
• Medical information
• Financial information

Agencies we might share your information with

• Emergency Services 
• Doctors surgery and hospitals
• Social Services
• Colchester Borough Homes
• Colchester City Council
• NHS Suffolk & North East Essex Integrated Care Board

The purpose and lawful basis for processing

The lawful basis for the processing of your personal data is contract. Helpline requires the above information in order to provide a service to you and set up a Helpline alarm. We only request the minimum amount of information and ensure that it is stored securely.

For further information on how Helpline stores and processes your information, view Colchester City Council's privacy policy.

Length of time we keep your information

We will keep the information you supply on your Helpline form whilst you have an alarm and for 3 years after you cease your contract with us. Archived accounts on our IT systems will be deleted 3 years after closure. However, you do have the right to contact us and ask for your information to be removed prior to that where there is no obligation or statutory requirement for it to be kept.

You can exercise this right by contacting helpline@colchester.gov.uk.

How we protect and store your personal data

We take the confidentiality of personal information very seriously and use recognised security and access controls to protect your information from unauthorised access, loss, misuse, alteration or corruption.

We have procedures and processes in place to ensure that your personal information is managed appropriately.

Updates to this privacy notice

We will continually review and update this privacy notice to reflect changes in our processes and procedures, as well as to comply with changes in the law. When such changes occur, we will revise the "last reviewed" date on this notice. We encourage you to periodically review this notice and to be informed of how we are protecting your information.