Coronavirus: view the status of our services

We are providing information for residents, businesses, and communities which we will review and update regularly. View the latest updates, advice and guidance.

Helpline privacy notice

Information collected

  • Name
  • Address
  • Contact details
  • Relative / friend contact details
  • Medical information
  • Financial information

Agencies we might share your information with

  • Emergency Services 
  • Doctors surgery and hospitals
  • Social Services
  • Colchester Borough Homes
  • Colchester Borough Council
  • North East Essex Clinical Commissioning Group

Purpose for processing

Helpline requires the above information in order to provide a service to you and set up a Helpline alarm. We only request the minimum amount of information and ensure that it is stored securely. For further information on how Helpline stores and processes your information, view the Colchester Borough Council privacy policy.

Length of time we keep your information

We will keep the information you supply on your Helpline form whilst you have an alarm and for 6 years after you cease your contract with us. Archived accounts on our IT systems will be deleted 3 years after closure. However, you do have the right to contact us and ask for your information to be removed prior to that where there is no obligation or statutory requirement for it to be kept. You can exercise this right by contacting

Updates to this privacy notice

We will continually review and update this privacy notice to reflect changes in our processes and procedures, as well as to comply with changes in the law. When such changes occur, we will revise the "last reviewed" date on this notice. We encourage you to periodically review this notice and to be informed of how we are protecting your information. 

Page last reviewed: 30 October 2020


Subscribe to receive updates from Colchester Borough Council on a range of topics, including borough news, election updates, committee information and much more.