Cost of living support

Colchester Borough Council is providing support for residents facing the cost of living crisis. 

You can now receive information about your Council Tax, Business Rates and Benefit accounts, quickly and securely via email.

By choosing to receive paperless notifications, you will still have the option to view, download and print an exact copy of your original document. To find out more about this service, take a look at our Frequently Asked Questions below:

What are the benefits of going paperless?

Any bills or documents you would usually receive from us by post can be viewed either by an attachment to an email (Council Tax or Business Rates) or by logging into an online account (Benefits) as soon as they become available. No waiting for the post. This online way of receiving information makes it easier to manage your account, whilst giving you the option to print documents if you need to.

How do I set up this service?

For Council Tax and Business Rates contact our customer online accounts team at

Or call 01206 282750 and we will do the rest.

For Benefit accounts you will have to register for an online account to go paperless. Once registered you will receive an email alert to notify you of any recent updates. This will contain a link which will invite you to log in to your account and view the updated information. To register click HERE.

Why is Colchester Borough Council making this change?

Many companies now offer the choice to receive your documents either direct to your inbox or through an online portal. We are providing this option as it is something that many of our customers want and expect and because of the positive effect the reduced printing and postage will have on the environment.

I already have an online account and now want to go paperless.

Paperless billing and notification can be triggered through the online account. If assistance is required please contact our customer online accounts team at or call 01206 282750 .

I do not wish to go paperless. What are my options?

We understand that not everyone can, or wants to, go paperless. We will therefore continue to send information by post to those account holders who prefer this method of managing their bills