Tell Us Your Story

Read case studies from service users and find out how you can contact us to tell us about your experience with Macmillan Welfare Benefits Services.


  • A case study from a service user
  • How to contact us to tell us about your experience

Case Study

Enrico Boeris - 09/11/1949
Cancer Type: Primary bowel, now liver, lungs and spine
Diagnosed: January 2013
Treatment received: Two operations

"You read many stories in newspapers and magazines and there can't be many people who don't know someone with cancer these days but it's a totally different story when it's you that is diagnosed with it. Other than worrying about how it's going to affect you, how you will cope with chemo/radiotherapy and if you'll survive it, there's the worry of having to give up work and countless journeys back and forwards to Broomfield Hospital."

"It was so hard knowing where to start, but as soon as Lisa Villers (CNC) at Chemo told us about Macmillan and we were lucky enough to speak to Lynn (Macmillan Welfare Benefits Officer) it was like having a weight lifted from my shoulders. She arranged for me to claim PIP and a Blue Badge for parking."

"Knowing there is always someone at the end of the phone makes so much difference..."

The Welfare Benefits Officer first assisted the client in October 2014 with a full benefit check and advice was given to the client about his options. The officer made enquires with the client's nurse and established that he was eligible to claim benefits under the special rules for terminally ill people. The officer made a claim for Personal Independence Payment (PIP) on the client's behalf and also assisted with a blue badge application. The client was re-referred in 2017 when both PIP and the blue badge were due to expire. The officer made enquiries with the hospital again to obtain a second DS1500 and successfully applied for PIP and a blue badge for a second time.

Tell Us Your Story

Would you like to share your experience of cancer to help others? By telling the personal stories of people like you, we help people engage with and understand our work. We also use real stories to influence government and, through the media, inform the public what living with cancer is really like.

We’d be grateful to hear your story – as little or as much as you’d like to share.

By signing this form, you give us permission to use your story in our work. We will get in touch with you if we need more information, and we will always try and let you know where we have used your story, although sometimes we might use it anonymously. Please note, we will never pass on your details to anyone outside Macmillan without your permission.

We will hold your story on our stories library for two years but will contact you every few months to check your details are still correct or if anything has changed.

Download the form here

Once you have completed the form please send it to Macmillan Benefits Team, Rowan House, 33 Sheepen Road, Colchester, Essex, CO3 3WG.

Alternatively, you can scan it and send it to

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