Tell Us Your Story

Read case studies from service users and find out how you can contact us to tell us about your experience with Macmillan Welfare Benefits Services.


  • A case study from a service user
  • How to contact us to tell us about your experience

We are unable to take any new referrals into the Macmillan Welfare Benefits Service which will be ending on 31st December 2019. Macmillan’s national Support Line Service offers support with accessing benefits and other financial advice as well as emotional and practical support, please call 0808 808 0000.

Service User Case Study

Cancer Type: Brain Tumour (Glioblastoma Multiforme)
Diagnosed: January 2018
Treatment received: Surgery, radiotherapy and chemotherapy

"I developed a headache and after a week or so and a couple of doctor visits I was taken to A&E and told I had a brain tumour. I was taken to Queens Hospital where I had surgery and found out later I had GBM stage 4. I've had radiotherapy and chemotherapy. Being self employed this had a big impact on our income. The fatigue is the hardest part, however I have also lost some vision and the feeling in my fingers"

"The Macmillan Team helped me with the financial bits which has taken the pressure off my wife and in turn me. I've never had benefits before and was unaware of the paper work or where to go. They arranged for the PIP forms to be sent out. They met with us and helped us by filling out the necessary paperwork. They explained what the questions were asking and they followed up to check if we had heard back. They told us to call if we needed any help in the future."

The Welfare Benefits Officer first assisted the client in February 2018 with a full benefit check and advice on the options available, this helped to alleviate the client's financial concerns. The officer then met with the client and assisted with a making a Personal Independence Payment (PIP) claim on their behalf. The PIP application was successful and by July 2018 the client was awarded their PIP payment backdated to February 2018. The client was very pleased with this positive outcome and the professional advice provided by the team who kept in touch every step of the way.

Tell Us Your Story

Would you like to share your experience of cancer to help others? By telling the personal stories of people like you, we help people engage with and understand our work. We also use real stories to influence government and, through the media, inform the public what living with cancer is really like.

We’d be grateful to hear your story – as little or as much as you’d like to share.

By signing this form, you give us permission to use your story in our work. We will get in touch with you if we need more information, and we will always try and let you know where we have used your story, although sometimes we might use it anonymously. Please note, we will never pass on your details to anyone outside Macmillan without your permission.

We will hold your story on our stories library for two years but will contact you every few months to check your details are still correct or if anything has changed.

Download the form here

Once you have completed the form please send it to Macmillan Benefits Team, Rowan House, 33 Sheepen Road, Colchester, Essex, CO3 3WG.

Alternatively, you can scan it and send it to

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