Please note that some of our council tax services will not be available today and over the weekend. You will be unable to report a move, set up a Direct Debit or view your online account. Normal service should resume on Monday.
If you rent privately, or are planning to rent privately, then it is important to know your rights and responsibilities, as well as knowing the responsibilities of your landlord and any letting agent or property manager.
You are entitled to raise concerns about your rented home with your landlord or property manager and to expect a professional response.
Some tenants worry that it they ask their landlord to deal with a problem they may be asked to leave. Most landlords will not do this and would, in fact, prefer to know about the problem. However, if your landlord does threaten to end your tenancy, or takes any other unwanted action as a result of you raising the problem then you should contact us immediately.
Since October 2015 new tenancies have additional protection from eviction where the advice in our Tenant Toolkit is followed.
If you have raised concerns with your landlord or managing agent in writing but remain worried about the condition of your private rented home then please contact our Private Sector Housing team.
A document has been produced and is available here to help both landlords and tenants. It sets out the roles and responsibilities of both parties when letting or renting a property in the private rented sector.
If you have a complaint about the condition of your property you can contact the Private Sector Housing team. Opening hours Monday to Friday from 9.00am to 5.00pm (excluding public holidays). Please note: Colchester Borough Council is committed to Customer Excellence and may record your call.
Fill in and submit our Private Sector Housing Advice/Complaint form
Email us at: firstname.lastname@example.org
Telephone us on 01206 282581 Textphone users should dial 18001 01206 282581
Provide us with as much information as you can and always give your name, address and a telephone number (if you have one). If you are a tenant then please give details of your landlord/property manager and whether you rent a room or an entire house or flat. Please also provide copies of any letters or email correspondence you have had. This information is required to progress the case.