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Individual Service Awards 2019/20

Highlights are summarised below for awards received in 2019/20 - this webpage is updated during the year.

IN THIS ARTICLE

  • Service awards for 2019/20

British Parking Awards

North Essex Parking Partnership (NEPP) won the Communication Award for the second year running.

This category recognises imaginative, engaging and informative approaches to communicating with the public and other organisations. The NEPP won this award for its messaging linked to the national Positive Parking Agenda, including a new series of videos outlining the work of our organisation, improvements to its online services and communication of its MiPermit smart parking account.

NEPP were also finalists in the ‘Parking Partnerships Award’ and ‘Parking as a Service Award’ categories. March 2020

Hearts for the Arts -National Campaign for the Arts

Colchester Amphora Trading’s Alison Fogg was shortlisted for ‘Best Arts Champion - Local Authority or Cultural Trust Worker’ for her contribution in developing Colchester’s thriving arts and creative sector and work with the Creative Colchester Partnership. This brings together creative businesses and arts organisation leaders, alongside Higher Education and Council representatives who work to grow Colchester’s creative, cultural and digital economy. February 2020

Career Track

(part of Tendring District Council – one of CBC’s training providers in delivering apprenticeships)

Three CBC employees in Customer Services received awards/certificates at Career Track’s Celebration of Success Event.

  • Certificate of Achievement (confirming the successful completion of their apprenticeship) – Rima Miah and Kelton Martin.
  • Certificate of Merit (nominated by managers/assessors) – Kelton Martin and Jack Binnington.
  • Rima Miah also received the prestigious ‘Apprentice of Year’ Assessors Award.

February 2020 – as part of National Apprenticeship Week.

Customer Service Excellence standard

The Council’s Contact and Support team were awarded the Customer Service Excellence standard for the second year in a row, following a rigorous assessment day.

Customer Service Excellence is a government-backed industry standard that tests in depth those areas that research has shown are a priority to customers, with a particular focus on delivery, timeliness, information, professionalism and staff attitude. Achieving the standard gives us formal recognition of our commitment to, and delivery of, customer service. This helps confirm to our residents, current and potential customers and staff both the quality of the service and the support they will receive should they contact Colchester Borough Council. January 2020

Microsoft Dynamics - CBC as a case study

Microsoft has published a case study about CBC on their "customer stories" website. The piece features the groundbreaking work being done by the Dynamics 365 development team and our colleagues in ICT with SharePoint, and Power Apps.

Typically, application development like this in local authorities is carried out by external partners and contractors. We're really pleased proud that Microsoft has recognised the amazing work that the teams have done - all in-house! January 2020

Tendring Stars

Our Digital Access Team recently won the Community Impact Award at the fifth Tendring Stars! The Digital Access Team go out into the community teaching the boroughs most vulnerable residents how to get online. For more info about the team visit www.colchester.gov.uk/digitalaccesssupport. January 2020

Day out with the kids - family favourites awards

Day Out With The Kids has awarded Colchester’s Natural History Museum ‘The Best FREE Family Day Out’ in the East of England. More than 25,000 families voted for their favourite attractions in the 2019 awards. November 2019

Royal Life Saving Society award

Leisure World Colchester’s Lynn Williamson won a prestigious Royal Life Saving Society award for her 30 years of service - 2nd Bar to the Service Cross. Lynn teaches future lifeguards lifesaving skills, including First Aid, CPR and how to use an AED (defibrillator). November 2019

Institute of Revenues Rating and Valuation Awards

The Council was shortlisted with three other local authorities as finalists in the ‘Benefits and Welfare Reform Team of the Year’ and ‘Most Improved Team of the Year’ – after impressing judges with the team’s high standards of service and strong focus on customer service. October 2019

PATROL (Parking and Traffic Regulations Outside London) Parc awards

NEPP’s 2017/18 Annual Report was Highly Commended in the Innovation and New Services category “where authorities have delivered examples of an innovative approach or new scheme to improve traffic management, in order to better meet the needs of the community”. July 2019

Green Flag Awards

Castle Park and High Woods Country Park have again both been awarded Green Flag Awards, recognising them as two of the best parks in the UK. Colchester’s Cemetery and Crematorium also achieved Green Flag status. Green Flags set a benchmark of standards for management and maintenance of publicly accessible urban and countryside parks, and they promote the community value of green spaces. The Castle Park also holds Green Heritage Site status. July 2019

Fairtrade town

Colchester’s commitment to raising awareness of the benefits of Fairtrade products in the community has been recognised with a Fairtrade Town certificate – for the 13th year running.

Colchester first received its Fairtrade Town accreditation in 2006. The certificate is awarded by The Fairtrade Foundation, which works to empower disadvantaged producers in developing countries by promoting and licensing the Fairtrade Mark – the symbol of the international Fairtrade system and most globally recognized ethical label. July 2019

Local Government Information Unit and the District Councils Network

major report, which spotlights CBC’s ambitions to build more council houses, was launched at the Local Government Association’s annual conference. It commended CBC for the “full commitment of its Cabinet to increase the level of affordable housebuilding” and as a good example for managing, and being realistic about, risk. It describes the Council as having “a healthy approach to borrowing,” as it has modelled its debt projections from the additional borrowing over the next 30 years “to show the capacity to carry out a more ambitious programme of building.”

Cycling UK's 100 Women in Cycling 2019

Pam Nelson, CBC's Travel Plan Co-ordinator has been named as one of the top 100 women to have encouraged others to get on their bikes at the Cycle UK Awards. June 2019

GeoPlace Gold Perforrmance Awards

These awards recognise best practice and outstanding address data management by local authorities. Land, property, street and address information is used to connect different services across the council – giving communities and individuals a ‘property-level view’ of the services available to them. May 2019

Hot 100 UK Office locations 2019

When Property Week revealed this year’s top office locations outside London, Colchester had jumped 34 places  - up to 48th from 82nd in the 2018 UK rankings. Location strategist and data analyst experts CACI put together the Hot 100, a ranking of the best new and secondary office locations across the UK, excluding London. To compile the ranking CACI assesses 373 UK locations, taking into account a number of variables. . May 2019

LEXCEL

Legal Services have been re-accredited against this Law Society standard. Lexcel is the Law Society's legal practice quality mark for excellence in legal practice management and excellence in client care. May 2019

Hoop Awards - Essex

Colchester Museums won the Best Holiday Workshops category for its programme of children’s events across its three museums - Colchester Castle, Hollytrees Museum and the Natural History Museum..These awards recognise and celebrate the people and activity organisers that go above beyond to entertain, educate and inspire your children.

The MJ local government achievement awards

Workforce Transformation category – Housing Benefits Team (1 of 6 finalists)

Delivering Better Outcomes category – Digital Access Support Team (commended)

Rising Star category – Lily Etherington, Housing Benefits Caseworker (commended)

Held annually since 2004, The MJ Awards celebrate the best of local government services and personnel – with contestants judged by influential commentators from the private and public sectors. April 2019

Related Articles
How the Council Works
Performance Data, Datashare and FOI

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