Colchester Borough Council is monitoring the situation closely and will continue to take action to minimise disruption and keep residents and visitors safe.
Coronavirus: updates, advice and guidance
Whenever we receive a new claim for Housing Benefit and/or Local Council Tax Support or you let us know your details have changed an assessment is made.
During this assessment we may ask you for some further information if it's needed.
When the assessment is complete we will send you a letter explaining our decision.
Your Housing Benefit award may not pay the full amount to cover your rent because:
Your Local Council Tax Support (LCTS) award may not cover the full amount of Council Tax because:
The Housing Benefit and Local Council Tax Support team will write to tell you about each decision made about your claim. If you are unsure or disagree about any aspect of the letter you can:
Appeal an award decision