Our new recycling and rubbish collection service is designed to boost recycling rates and to cut down on what goes to landfill.
Here's what has changed:
There has been a change of collection day for 18% of households so if you are unsure what day we collect from your home or if you are new to the area and need to find out, you can enter your postcode here to check.
Don't forget to also download your recycling calendar to keep on track with your collections.
If you live in a flat and have communal rubbish collections, using large Euro wheeled bins, these changes don't affect you so just carry on as normal.
We understand that the recent changes will take some getting used to and we are on hand to help wherever we can.
Here is some handy information you may want to take a look at that will help you to ensure that you are recycling as much as possible.
If you are recycling as much as you can and are still unable to meet the limit of three black bags every fortnight we would suggest that you apply for an exemption.
Please note that by submitting a request for an exemption you will be called by one of our Recycling and Waste Officers and that you are agreeing to a visit from a Community Zone Warden who will carry out an inspection of your waste.
Before you apply please read more details in our exemption policy.