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Date issued: 13 November 2018
Colchester Borough Council (CBC) is pleased to announce that its Digital Access Support Team has joined forces with Creffield Medical Group to offer digital skills to patients. The project has been jointly funded thanks to CBC and the North East Essex Clinical Commissioning Group.
From Monday 19 November, a member of staff will be based at Creffield Medical Group to offer patients advice on how to digitally book and cancel appointments, order repeat prescriptions, view a summary of their record online, and even help set up email accounts. Not only will this give patients new skills and confidence in using the self-serve equipment, but it will also support reception staff.
CBC has a Customer Access Strategy which highlights the vision and commitment for customer services to provide solutions that engage, empower and enable the borough’s customers to lead a better life.
Cllr Beverley Oxford, Portfolio Holder for Customers, said: “I am very excited to announce this work. Many service providers now use self-serve equipment and it can be very daunting to someone who’s not familiar with it.
“This kind of partnership work is invaluable to us and demonstrates our commitment to be forward thinking and resourceful for our residents and for a Better Colchester.”
Paul Davison, Associate Director of Resources, at North East Essex CCG, said: “Digital services are set to transform how the local population interacts with a wide range of services, and we want to provide support and the necessary skills to make sure people are confident when using all aspects of digital technology.
“We are delighted to be working with Colchester Borough Council, Creffield Medical Group and others on this and other projects to enhance patient experience and improve the efficiency of our local services.”
Dr Chowhan, Local GP at Creffield Medical Group, said: “Digital access has a big role to play in the future of the NHS, so we are really excited to be able to work with the council to increase awareness.”
Jane Oddy, Operations Director at Silicon Practice, the company that designed FootFall, said: “We are delighted to be working with Creffield Medical Centre and the practices in NE Essex to help them with their ambitions to shift a significant part of their work online.
“Their innovative partnership with Colchester Borough Council and Tendring District Council to actively guide patients who may not traditionally use the web will be a huge step to helping all patients to capitalise on the benefits of using digital services.”