Helpline, a trusted provider of telecare and personal alarm services across North Essex, is proud to back the UK’s National Telecare Campaign, running from June until the end of August. The campaign urges people who use telecare alarms to act now as landlines across the country are switching from analogue to digital, a change that could affect the reliability of vital alarm services.
Helpline has responded swiftly and proactively. All its systems have already been upgraded to ensure customers remain fully protected during and after the switchover. Every Helpline alarm has been tested by its installation teams to guarantee compatibility with the new digital network.
“We’ve taken clear action to protect our customers and are proud to support the National Telecare Campaign” said Simon Coward, Managing Director of Amphora, Colchester City Council’s wholly owned company, who operate Helpline.
“We’ve taken every step to ensure our service continues without interruption. Our customers can feel confident that help remains just the press of a button away. While the national message is an important call to check systems, we want our customers to know they don’t need to worry. Their alarms are digital-ready and fully supported by our team.”
As part of its continued commitment to safety and independence, Helpline also offers:
- Digital-ready personal alarm units
- Expert installation and regular maintenance
- 24/7 monitoring, response and a falls pickup service
- Colchester-based response team
- Ongoing support for elderly and vulnerable people, their families, carers and housing providers
This action supports the national objective of reducing unnecessary hospital admissions and helping people live independently in their own homes for longer.
To learn more about the national campaign, visit: www.digitalphoneswitchover.com
To find out more about Helpline’s services, visit www.helpline247.co.uk
Page last reviewed: 25 June 2025