What can I do if my tenant is in arrears with their rent?
First please check with your tenant, as we will have told them about any changes to their payments.
Each letter we send to the tenant states how much Housing Benefit they will get, when their Benefit starts or changes, and how we assessed it. If we make payments directly to you, we will send you a separate letter.
You can apply to have your tenant's Housing Benefit paid to you if they are more than eight weeks in arrears with their rent.
You will need to provide supporting doucments to show the amount of arrears, the number of weeks, and the details of any action you have taken.
Go to the Direct Payment form
Upload Supporting Documents here