Local support and coronavirus (COVID-19) guidance

Colchester Borough Council is providing support for residents, businesses, and communities. The government has announced that England has returned to Plan A. You should continue to protect yourself and others. Find further guidance on GOV.UK.

Your tenant's Housing Benefit

If your tenant's Housing Benefit is paid directly to you then you can register for an online account and view your tenant's Housing Benefit and payments.


  • How you can view your tenants Housing Benefit and where to find the information.
  • How you can discuss your tenant's claim with us.
  • Register for an online account.
  • Fill out a Tenant's Permission form

Can I view my tenants Housing Benefit?

Yes, but only if payments are made direct to you. The easiest way to do this is to register for an online account. This will let you view your tenants Housing Benefit and payments. You will also receive your updates as instant e-notification instead of waiting for them to be posted to you.

If you pay Council Tax on any or all of your properties or pay Business Rates you can also access this information and pay online.

Regularly updated, your online account is the easiest way to view, download or print these details whenever you want 24/7.

Did you know? Your tenants can also sign up for an online account. It's the easiest way for them to keep on top of their payments.

Sign up here - you will need your business email address and Landlord reference number.

Can I discuss my tenants claim with the Council?

We can only discuss your tenants claim with you if they give us permission.

Your tenant would need to complete the Tenant's Permission Form.

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