Colchester Borough Council wants to give the best possible service to all our customers. To do so, we need you to tell us if we have done particularly well, if you feel something is wrong, or if you have a suggestion.
Ways to make a compliment, complaint or comment:
ComplimentsYour compliment(s) will be passed on to the section or member(s) of staff concerned so that they know you are pleased with the service they have given.
CommentsYour comment(s) will be passed on to the service concerned so that they are aware of your comments and can consider any appropriate action.
ComplaintsBefore making a complaint, the following links may help in finding information.
Council Tax and BenefitsNorth Essex Parking PartnershipView or Comment on Planning Applications and AppealsPlanning
We aim to acknowledge your complaint within five working days. We aim to fully respond within 28 working days. If the complaint takes longer due to complex issues we will inform you.