Customers Equality Impact Assessments | Colchester Borough Council

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Customers Equality Impact Assessments

Equality impact assessments for our Customers Service.


  • The Equality Impact Assessments for Customers

An equality impact assessment (EqIA) is an evidence-based way for organisations such as Colchester Borough Council to ensure that their policies, practices and decision-making processes are fair and do not disadvantage or present barriers to participation to any protected groups.

These assessments cover areas including customer service, council tax, business rates, benefits, and income management.

Team Equality Impact Assessment
Customer Contact

Managing Customer Experience (MCE) Programme

Customer Service

Complaints and Compliments

Telephone Email Contact

Customer Access Channel Migration

In Person Service Delivery - 
Library and Community Hub

Council Tax, Business Rates,
and Benefits

Business Rates Relief Policy 2020

Benefit New Claims

Local Council Tax Support 2018/19 -

Local Council Tax Support 2017 to 2018

Income Management

Banking Contract

Cash Collection and Counting

Cash in Transit

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