Customers Equality Impact Assessments


This service is the main point of contact for customer enquiries, whether by email, phone, post or face to face, and includes compliments and complaints and customer contact. This service includes research and engagement, Macmillan, revenues and benefits, welfare rights, council tax and business rate collection.

TeamEquality Impact Assessment
Customer Service

Complaints and Compliments

Telephone Email Contact

Customer Access Channel Migration

In Person Service Delivery - 
Library and Community Hub

Council Tax, Business Rates,
and Benefits

Benefit New Claims

Business Rates User Manual

Council Tax Discounts and Exemptions

Local Council Tax Support 2018/19 -

Local Council Tax Support 2017 to 2018

Income Management

Banking Contract

Cash Collection and Counting

Cash in Transit

Macmillan Welfare
Benefits Service
Macmillan Welfare Benefits Service


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