Please note that some of our council tax services will not be available today and over the weekend. You will be unable to report a move, set up a Direct Debit or view your online account. Normal service should resume on Monday.
If a liability order is given to an Enforcement Agent it will add extra costs that you will have to pay. These costs are:
· £75 when the order is received by the Enforcement Agent. At this stage you should pay in full or if you are finding it difficult to pay you can ask to set up a payment plan.
· £235 (+ 7.5% of the original debt over £1,500.00) if the Enforcement Agent needs to visit you if you don't make or keep to a payment plan.
· £110 (+ 7.5% of the original debt over £1,500.00) if the Enforcement Agent needs to visit you with the aim of taking control of your goods (removal or selling) because you have not paid.
Recovery action can be avoided so please get in touch with us as soon as possible, we are here to help.
You can contact the Customer Service staff Tel: 01206 282300. We will do our very best to help you. You can also make an appointment to see a debt advisor - appointments are available on Wednesday mornings 9.30-13.00
Or you can contact the Citizens Advice Bureau for help. They offer a drop-in service from 9.30am - 12.30pm Monday to Friday. You can also call them on 0344 4770808 between 9.30am and 4pm Monday to Friday.
Click here to view the Citizen's Advice Bureau website