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Find out what Housing Benefit and LCTS overpayments are and how they can be recovered.


  • What overpayments are.
  • How we recover them.
  • What you can do if you have received an invoice for an overpayment.
  • How overpaying benefits can be avoided.

What are overpayments?

An overpayment is where you have been paid more Housing Benefit or awarded more Local Council Tax Support than what you are entitled to. You may have to pay this back, even if there was no fault on your part.
One of the most common reasons why overpayments occur is due to a change in your circumstances. There could be a number of reasons. For example:
  • An increase in your income
  • Someone moving in with you
  • You move out of the property
If an overpayment arises, we are duty bound to claim the money back.

How will the overpayment be recovered?

If you are still receiving Housing Benefit, the amount you receive will be reduced by a set amount each week until you have cleared the overpayment.  You will need to pay extra rent to your landlord to make up the difference.
If your Housing Benefit is paid directly to your landlord, you will need to pay extra rent to your Landlord to make up the difference.
If you are not in receipt of Housing Benefit, we may apply for deductions from other benefits you receive.
If the overpayment is for Local Council Tax Support, we will add the amount of the overpayment to your Council Tax account.
If you are not in receipt of any benefits, we will issue an invoice.

What should I do if I have received an invoice for an overpayment? 

If you have received an invoice please set up a direct debit so we are able to recover the overpayment. You can choose from a range of dates for when the instalments come out of your account and the instalment amount.

How can overpayments be avoided?

It is your responsibility to contact us straight away if:
  • you think you are being overpaid
  • your details or circumstances change

Report a change of details

Contact us

If you think the overpayment is a mistake, you should contact us within one month to review the decision again.
If you receive a request from us to provide information relating to your overpayment, this may help to reduce your overpayment.