About us

Find out about what we do and the different types of support that we provide.


  • Where we are based
  • The support we offer

We are unable to take any new referrals into the Macmillan Welfare Benefits Service which will be ending on 31st December 2019. Macmillan’s national Support Line Service offers support with accessing benefits and other financial advice as well as emotional and practical support, please call 0808 808 0000.

What we offer

The Essex Macmillan Welfare Benefits Service is hosted by Colchester Borough Council, and covers residents in North, Mid and South Essex.

We provide a free, confidential and impartial specialist Welfare Rights Service to people affected by cancer at key pathway points – diagnosis and staging; treatment; palliative care and end of life. This includes patients, their carers and families, with those recently bereaved also able to access the service.

The team can identify eligibility for benefits, assist with completing forms and provide support to challenge unfavourable benefit decisions. Our aim is to strive to ensure that people affected by cancer receive the support and help needed to maximise their income.

Referrals can be made either by online form, telephone or email directly by the patient or on the patient’s behalf by a friend, relative, representative or a professional.

If you live in the following local authority areas you can access our services:

  • Basildon District Council
  • Braintree District Council
  • Brentwood Borough Council
  • Castle Point Borough Council
  • Chelmsford City Council
  • Colchester Borough Council
  • Tendring District Council
  • Maldon District Council
  • Rochford District Council
  • Southend On Sea Council
  • Thurrock Council

For residents living outside of these areas, please contact Macmillan Cancer Support by phoning 0808 808 0000, or via the website https://www.macmillan.org.uk/

We offer appointments at the following hospitals

  • Colchester Hospital (East Suffolk and North Essex. NHS Foundation Trust)
  • Broomfield Hospital, Chelmsford (Mid Essex Hospital Services. NHS Trust)
  • Southend Hospital (Southend University Hospital. NHS Foundation Trust)
  • Basildon Hospital (Basildon and Thurrock University Hospitals. NHS Foundation Trust)

“Quick, empathetic and efficient”

“The service is wonderful-I really liked the fact that I was always contacted when promised”

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