Local COVID alert level: high

Colchester is currently defined as a 'high risk' coronavirus alert level. We continue to monitor the situation closely and will take action to minimise disruption and keep residents and visitors safe.

Coronavirus: updates, advice and guidance


Test and Trace Support Payment

The Government has announced measures to support people who have a loss in income due to being asked by national or local Test and Trace to self-isolate. If you are a Colchester resident and meet all of the following eligibility criteria, you are entitled to a financial support of £500.

Before you start your application

Check that you are eligible for the Test and Trace Support Payment:

  • You have been asked to self-isolate by NHS Test and Trace on or after 28 September 2020.
  • You are employed or self-employed.
  • You are unable to work from home and will lose income as a result.
  • You are currently receiving at least one of the following benefits: Universal Credit, Working Tax Credit, Income-related Employment and Support Allowance, Housing Benefit, Income-based Jobseeker’s Allowance, and/or Pension Credit. *

* You may be eligible for a £500 discretionary payment if you meet all the other eligibility criteria above, but you do not currently receive Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit; and you will face financial hardship as a result of not being able to work while you are self-isolating.

Who is not eligible for the Test and Trace Support Payment:

  • You do not meet the eligibility criteria.
  • You are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • You continue to receive full wages while you are self-isolating.
  • You can work from home during a period of self-isolation.
  • You are no longer required to self-isolate.
  • You have not received a notification for NHS Test and Trace telling you to self-isolate.

How to apply

This application is for one person only and any further applications within the same household must be made by each individual.

You should have the following information before starting your application:

  • National Insurance number
  • your 8-character NHS Test and Trace Account ID
  • your bank details to receive payment if you are eligible
  • a bank statement issued within the last two months which shows proof of earnings
  • recent wage slips, if you are employed
  • proof of self-employment, such as business bank statements issued within last two months, your most recent set of accounts, or evidence of self-assessment returns.

Test and Trace Support Payment policies

Colchester Borough Council will make the necessary checks to ensure payments can be verified and have been made correctly. There is no right of appeal and the decisions will be final.

Page last reviewed: 24 March 2020