Services Directory

Colchester Borough Homes Housing Solutions

The Housing Solutions Team provide advice and assistance to anyone who is Eligible for Homeless assistance based on their Immigration status in the UK and are Homeless or threatened with Homelessness within 56 days. A Personal Housing Plan will be created with a Housing Solutions Officer to explore all available and suitable Housing Options, the key objective to Prevent or Relieve Homelessness.

Contact details:

Tel: 01206 580290 (Homeless Out of Hours in an Emergency you can contact 01206 769779)

Email: housing.solutions@cbhomes.org.uk

Office Hours: Monday – Friday 9am – 5pm

Website: Homelessness - Colchester Borough Homes (cbhomes.org.uk)

Colchester Borough Homes Outreach Team

Provide and outreach and long-term support to rough sleepers and former rough sleepers. Oversee rough sleeper pathway provision and JRP and work with partners to provide a wraparound rough sleeper service. Rough sleeper counts. Attached to the wider housing options team

Contact details:

Andrew Grimwade, Rough Sleeper Manager Andrew.Grimwade@cbhomes.org.uk

Email: Outreach@cbhomes.org.uk

Website: Streetlink

Please access service via Streetlink or partner referral - Mon - Fri 9-5PM, but can change depending on needs of the service.

Colchester Korban Project (Korban)

Our vision is “Breaking the cycle of homelessness in Colchester by giving young people a home and supporting them to move on and live independently.”

We do this by helping young homeless people aged 16-25 realise their potential and thrive, by providing accommodation, support and guidance enabling them to develop the character, skills, and confidence to live independently.

We have a 5-bed hub house and a 3 bed move-on house.

Contact details:

Tel: 01206 869533

Website: www.korban.org.uk

Office hours: Monday - Friday, usually from 9am – 5:30pm

Referrals are usually made via Colchester’s Joint Referral Panel for Supported Accommodation.

Youth Enquiry Service (Y.E.S)

YES, is a youth charity offering support and advice on a range of issues from benefits and family crisis, housing and homelessness, teenage pregnancy, and mental health and counselling. YES, also delivers school navigation, family mediation, mentoring and youth group-based support. YES, supports all young people between the ages of 0-25 across North East Essex.

Contact details:

Tel: 01206 710771

Email: clare.hughes@colchesteryes.org.uk

Address: 9 Trinity Street, Colchester, Essex, CO1 1JN

Office Hours: 9am -6pm Monday – Friday

Website: y.e.s Youth Enquiry Service (yesyouthenquiryservice.org)

Colchester Engagement & next Steps (CENS)

Colchester Engagement & next Steps (CENS) is a 15-bed night shelter located just south of the town centre. It has been helping homeless people off the streets for over 35 years. CENS not only provides residents with food and shelter in newly refurbished surroundings, but also support to find permanent accommodation, a listening ear from support staff, and help to access agencies for drug and alcohol support, mental health, and other support needs, or for volunteering.

Contact Details

Tel: 01206 549 885

Address: 39-41 Alexandra Road, Colchester CO2 9AY

Email: info@colchesternightshelter.org.uk

Website: cens4homeless.org.uk/homeless-hub/

Other Information

CENS is open to residents between 5pm in the evening and 9.30am in the morning. At the weekends residents are permitted to stay in all day. Toiletries, bedding and towels, Wi-Fi, laundry facilities, dinner and breakfast are provided. To access the shelter residents will need to complete an initial risk assessment either on the phone or in person. There is a zero tolerance on drugs and alcohol so residents will need to be able to blow zero on a breath test every time they come in and pass a drugs test. Residents will need to pay a £4 per night service charge.

YMCA Essex

Contact Details

Tel: 01206 579415

Email: Housing Team housing.team@ymcaessex.org.uk

Colchester Homeless Supported Housing

About: Colchester Homeless Supported Housing has three services spread across Colchester, including 16 bedrooms in a hostel, two self-contained flats and a four-bedroom housing led project at Queen Elizabeth Way, 25 one-bedroom flats at Chinook and four studio flats at Pebmarsh Close. We provide short term supported housing for up to two years for adults aged 18 to 64 who are homeless, or at risk of homelessness. 

Contact details 

Tel:
Queen Elizabeth Way 01206 762373
Chinook 01206 855360 

Email: Queenelizabethway@sanctuary.co.uk ; Chinook@sanctuary.co.uk  

Website: /www.sanctuary-supported-living.co.uk  

Working hours: Queen Elizabeth Way staff is present from 8am until 10pm and concierge from 10pm until 8am; Chinook - Monday to Saturday between the hours of 08.00am and 19.00pm 
Phoenix Homes
About: Phoenix Homes offers housing/support for people with low/medium mental health/learning disability needs. We follow a tailor-made support plan with every resident, and our aim will always be to encourage independence, and the opportunity to move on to independent accommodation. We can access appropriate outside agency intervention/support where necessary, and we aim to build trust between all residents that we house and support.

Contact details

Tel: 01206 561767

Address: Phoenix Homes, 147 Straight Road, Colchester, CO3 9DE

Email:

Website: www.phx.org.uk

Working hours: 9am-4pm Monday-Friday. On-call for emergency only 24hrs.