Disproportionate burden assessment for the customer satisfaction survey
The customer satifcation survey results document provides a summary of customers feedback on High Woods Country park and the visitor centre. This information can be used to inform the future managment of the park. Customers may wish to access this information to see how their feedback contibuted to the overall rating of the park.
Benefits of creating an accessible versionThe benefits of creating a HTML version of this PDF would be:
- A fully accessible version for all users to access
- An easily searchable and indexable version
Burden placed on the organisationWe have estimated that it would take a disproportionate amount of a content designer's time to create a HTML version of this PDF.
Contributing factorsOther factors relevant to this decision are:
- Interest in the documents is likely to be limited to those who filled out the questionaire so only a reletively low number of people.
- We will continue to assist with accessible versions on request.
Having considered the estimated resource involved in creating an accessible version, along with the low estimated demand, we have concluded that the work involved would take a considerable amount of staff time. This represents a disproportionate burden on the organisation.
View the customer satisfaction survey results (PDF, 1.16MB)
If you need any of the information from the PDF provided in another format, contact firstname.lastname@example.org.
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