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Accessibility policy

Using this website

This accessibility policy applies to the Colchester Borough Council website located at

Colchester Borough Council is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology.

Policy intention

The intention of this policy is to state clear accessibility principles that this website should follow.

We are in the process of ensuring its pages comply with the AA standard of the W3C version of the Web Content Accessibility Guidelines (WCAG).

Web accessibility aims to make web text, images, forms and navigation accessible and understandable for everyone. For example, this means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know some parts of this website are not fully accessible. We are working to resolve these issues and ensure no user is disadvantaged.

We will make reasonable adjustments to meet specific individual needs.

Disproportionate burden assessments 

Following accessibility regulations, Colchester Council must carry out a disproportionate burden assessment for every PDF published on the website after 23 September 2018.

Each disproportionate burden assessment states how the negative impact (on an organisation) of making a document accessible far outweighs what would be a very small or non-existent benefit to users.

Disproportionate burden assessments

What to do if you cannot access parts of this website

You can contact us if you need any of the information on this website provided in a different format, such as an accessible PDF, large print, easy read, audio recording or braille. You can also contact us with suggestions on how to improve the accessibility of this website.

Email us

Online Team

What we are doing to improve accessibility

We audit and review our website on continually. We have identified accessibility issues that are within our control are actively working to resolve them.

These are the main problems and how they are being solved.

  • All content is being moved to new accessible templates that will allow the content to be navigated.
  • Inaccessible landing pages are being replaced with new accessible landing page templates.
  • The layout, structure and text content of online forms are being reviewed and redesigned to make them accessible.

Technical information about this website’s accessibility

We are committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that is not within the scope of the accessibility regulations

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all parts of the website.

PDFs and other documents published before 23 September 2018

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We provide further guidance describing which document types we publish and what users should be able to do with them.

Using our documents

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you are visiting us, we have induction loops in the following office locations:

Rowan House G3 Induction loop
Town Hall Council Chamber Induction loop
Town Hall Moot Hall Induction loop
Town Hall Grand Jury Room Infrared
Town Hall North Committee Room Infrared
Town Hall Mayors Parlour Infrared
Town Hall West Committee Room Infrared

Telephone translation services are available to staff and customers 24 hours a day, 365 days per year in over 200 different languages. Language Line Solutions Ltd is the chosen partner to provide our telephone translation services.

Preparation of this accessibility policy

This policy was prepared on 07 January 2020.

Page last reviewed: 11 May 2021


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