Cost of living support
Colchester City Council is providing support for residents facing the cost of living crisis.
Colchester City Council is providing support for residents facing the cost of living crisis.
This accessibility policy applies to the Colchester City Council website located at colchester.gov.uk
Colchester City Council is committed to providing a website that is accessible to the widest possible audience, regardless of ability or technology.
The intention of this policy is to state clear accessibility principles that this website should follow.
We are in the process of ensuring its pages comply with the AA standard of the W3C version of the Web Content Accessibility Guidelines (WCAG).
Web accessibility aims to make web text, images, forms and navigation accessible and understandable for everyone. For example, this means you should be able to:
AbilityNet has advice on making your device easier to use if you have a disability.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
We know some parts of this website are not fully accessible. We are working to resolve these issues and ensure no user is disadvantaged.
We will make reasonable adjustments to meet specific individual needs.
Following accessibility regulations, Colchester Council must carry out a disproportionate burden assessment for every PDF published on the website after 23 September 2018.
Each disproportionate burden assessment states how the negative impact (on an organisation) of making a document accessible far outweighs what would be a very small or non-existent benefit to users.
Disproportionate burden assessments
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Email: onlineteam@colchester.gov.uk
We will consider your request and get back to you in 5 days.
Through internal testing, we have identified accessibility issues that are within our control and we are actively working to resolve them.
A number of accessibility problems have been identified with the web templates used on colchester.gov.uk. These problems include, but are not limited to:
All web templates have been redesigned, rebuilt, and tested against accessibility compliance.
All content is now being moved to these accessible templates that will allow the content to be navigated. We plan to have all content moved across by September 2022.
The layout, structure and text content of online forms are being reviewed and redesigned to make them accessible. We plan to have all online forms updated to be more usable and accessible by January 2023.
WCAG 2.4.2 Page Titled
Some documents do not have a descriptive page title, meaning that users may have difficulty in finding and identifying the content. This fails WCAG 2.1 success criterion 2.4.2 (Page Titled).
We are currently discussing a resolution with a supplier and plan to have a fix in place by June 2022.
Colchester City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all parts of the website.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
We provide further guidance describing which document types we publish and what users should be able to do with them.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are visiting us, we have induction loops in the following office locations:
Rowan House | G3 | Induction loop |
Town Hall | Council Chamber | Induction loop |
Town Hall | Moot Hall | Induction loop |
Town Hall | Grand Jury Room | Infrared |
Town Hall | North Committee Room | Infrared |
Town Hall | Mayors Parlour | Infrared |
Town Hall | West Committee Room | Infrared |
Telephone translation services are available to staff and customers 24 hours a day, 365 days per year in over 200 different languages. Language Line Solutions Ltd is the chosen partner to provide our telephone translation services.
This statement was prepared on 07 January 2020. It was last reviewed on 10 January 2022.
This website was last tested on 04 Jun 2020. The test was carried out internally at Colchester City Council by the Online Team.
The approach used to testing was:
The full accessibility testing reports are available upon request. Requests can be made to onlineteam@colchester.gov.uk.
Page last reviewed: 10 January 2022
Subscribe to receive updates on Council news, events and offers, green living, leisure and sport, museums, committees, jobs and more.