Any personal details you give in relation to your feedback will be handled properly and confidentially, in accordance with the Data Protection Act 1988. For more information, click here.
Getting things right first time is really important to us. Where you feel we have failed and wish to complain we aim to respond to you as quickly as we can however, as a minimum, you can expect to receive an acknowledgement of your complaint within 5 days and our response within 4 weeks. If it's a complex situation that needs more time to investigate, we will write to let you know and confirm a date that we will respond by.
For our full complaint process, click here.
It's great to hear when we do something well. If you want to pay us a compliment you can submit the details here and we will ensure your feedback is passed to the individual or team it concerns.
Any comments or suggestions about our services are passed on to the department concerned. Your feedback helps us evaluate and improve our services and we really appreciate the time you take to contact us.