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The help us get it right - report

What you will need to complete this form

  • Your details including a valid email address for any response
  • Other person's contact details, if you are submitting this form on behalf of someone else
  • The service area your feedback relates to
  • Full details about your issue or feedback to help with any investigation
  • Original complaint reference number if you are appealing against a response

Other important information

Colchester Borough Council takes the management of personal data seriously and it does this in compliance with data protection laws. The information you supply will only be used to enable us to process your request. We will never share personally identifiable information with third parties for promotional purposes, however, in order to deliver a service to you we may need to share with relevant staff and agencies. For further information about how your data is used, please go to www.colchester.gov.uk/privacy.

Complaints

Getting things right first time is really important to us. Where you feel we have failed and wish to complain we aim to respond to you as quickly as we can however, as a minimum, you can expect to receive an acknowledgement of your complaint within 5 days and our response within 4 weeks. If it's a complex situation that needs more time to investigate, we will write to let you know and confirm a date that we will respond by.

For our full complaint process, click here.

Compliments

It's great to hear when we do something well. If you want to pay us a compliment you can submit the details here and we will ensure your feedback is passed to the individual or team it concerns.

Comments

Any comments or suggestions about our services are passed on to the department concerned. Your feedback helps us evaluate and improve our services and we really appreciate the time you take to contact us.

Things you will need

  • Your details including a valid email address for any response
  • Other person's contact details, if you are submitting this form on behalf of someone else
  • The service area your feedback relates to
  • Full details about your issue or feedback to help with any investigation
  • Original complaint reference number if you are appealing against a response

Important information

Colchester Borough Council takes the management of personal data seriously and it does this in compliance with data protection laws. The information you supply will only be used to enable us to process your request. We will never share personally identifiable information with third parties for promotional purposes, however, in order to deliver a service to you we may need to share with relevant staff and agencies. For further information about how your data is used, please go to www.colchester.gov.uk/privacy.

Complaints

Getting things right first time is really important to us. Where you feel we have failed and wish to complain we aim to respond to you as quickly as we can however, as a minimum, you can expect to receive an acknowledgement of your complaint within 5 days and our response within 4 weeks. If it's a complex situation that needs more time to investigate, we will write to let you know and confirm a date that we will respond by.

For our full complaint process, click here.

Compliments

It's great to hear when we do something well. If you want to pay us a compliment you can submit the details here and we will ensure your feedback is passed to the individual or team it concerns.

Comments

Any comments or suggestions about our services are passed on to the department concerned. Your feedback helps us evaluate and improve our services and we really appreciate the time you take to contact us.