Colchester Borough Council takes the management of personal data seriously and it does this in compliance with data protection laws. The information you supply will only be used to enable us to process your request. We will never share personally identifiable information with third parties for promotional purposes, however, in order to deliver a service to you we may need to share with relevant staff and agencies. For further information about how your data is used, please go to www.colchester.gov.uk/privacy.
Complaints
Getting things right first time is really important to us. Where you feel we have failed and wish to complain we aim to respond to you as quickly as we can however, as a minimum, you can expect to receive an acknowledgement of your complaint within 5 days and our response within 4 weeks. If it's a complex situation that needs more time to investigate, we will write to let you know and confirm a date that we will respond by.
For our full complaint process, click here.
Compliments
It's great to hear when we do something well. If you want to pay us a compliment you can submit the details here and we will ensure your feedback is passed to the individual or team it concerns.
Comments
Any comments or suggestions about our services are passed on to the department concerned. Your feedback helps us evaluate and improve our services and we really appreciate the time you take to contact us.
Use this form to make a complaint, give a compliment or pass on a comment about Colchester Borough Council services.
We want to give the best possible service to all of our customers and the feedback you give us helps us to do that - Whether you feel we've done something particularly well, if something has gone wrong or if you have a suggestion
If your feedback is about Education, Roads, Highways or Social Care, you will need to contact Essex County Council by clicking here.
To contact Trading Standards, click here.
To make a complaint, give a compliment or suggestion to Colchester Borough Homes, please click here
Your Details
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Equality and Diversity:
Please answer the following questions to help us meet the changing needs of people in Colchester. Any information you give us will be used in the strictest confidence and will not be passed on with your complaint/compliment/suggestion. The information supplied will only be used for statistical purposes
Details of the person you are contacting us for
Complaint
Compliment
Comment