Customer Service

Customer service is at the heart of everything that Colchester Borough Council does and the Customer Service Centre is the focal point for customer enquiries. The Council is committed to excellent customer service. You can expect attentive, respectful staff who'll make sure your enquiry is properly resolved.

Contact the Customer Service Centre for all Council enquiries

Please click Contact The Council for telephone numbers and emails addresses for different service areas.

General enquiries can be emailed to customerservicecentre@colchester.gov.uk

The Customer Service Centre is open Monday to Friday 9.00 to 5.00 (except Bank Holidays).

For out of hours emergencies please call the required service number and select the appropriate option.

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