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Customer Service

Office worker

Customer service is at the heart of everything that Colchester Borough Council does and the Library and Community Hub is the focal point for customer enquiries. The Council is committed to excellent customer service. You can expect attentive, respectful staff who'll make sure your enquiry is properly resolved.

Please click Contact The Council for telephone numbers and emails addresses for different service areas.

General enquiries can be emailed to

Customer Services - Open Monday to Friday 9.00 to 5.00 (except Bank Holidays). Many Council's can be accessed on line at all times. Public Access computers are available at all times that Colchester Library is open.

For out of hours emergencies please call the required service number and select the appropriate option.