How to pay your business rates Pay online, set up a direct debit, what if you can't pay and change of circumstances. Who needs to pay business rates Who needs to pay business rates, non-domestic properties, empty properties, home working and holiday accommodation. How your business rates are calculated How your business rates are calculated, how to look up a rateable value and appeal and what the Valuation Office Agency does. Reduce your business rates Who is exempt, how to apply for relief if you are a small business or a charity. Retail Relief for Small Businesses Find out if your business qualifies for retail relief and tell us if your circumstances change. Discretionary Rate Relief Find out if your charity or organisation qualifies for discretionary rate relief.