Search site

Contact the Private Sector Housing Team

If you have a complaint about the condition of your property you can contact the Private Sector Housing Team. Opening hours Monday to Friday from 9.00am to 5.00pm (excluding public holidays). Please note: Colchester Borough Council is committed to Customer Excellence and may record your call.

Customer service agent Fill in and submit our Private Sector Housing Advice/Complaint form.

Please help us to help you:

If you have a complaint or enquiry then contact us straight away. Provide us with as much information as you can and always give your name, address and a telephone number (if you have one). If you are a tenant then please give details of your landlord and whether you rent a room or a whole property. This information will be required to progress the case.

pdf icon Click here to read the Private Sector Housing Customer Charter [88kb]

Customer Satisfaction Survey

Colchester Borough Council wants to give the best possible service to all our customers. To do so, we need you to tell us if we have done particularly well, if you feel something is wrong, or if you have a suggestion. Click here to fill in the Private Sector Housing Customer Satisfaction Survey.

Colchester Borough Council
Rowan House
33 Sheepen Road
United Kingdom
+44 (0)1206 282581
+44 (0)1206 282598